Band 4 Learning and Development Programme Coordinator in Birmingham

We are seeking an organised, proactive leader to support patient safety and new staff experience across a large NHS Trust. The successful candidate will coordinate mandatory training, corporate induction and compliance monitoring, leading a small administrative team and ensuring frontline staff have timely access to statutory training and a quality Trust induction experience from day one.

Key responsibilities

• Leadership & Supervision
  • Supervise and support Business Administrators, allocating workload, managing sickness and conducting PDRs.
  • Delegate tasks including booking trainers, venues and advertising of courses.
  • Conduct regular 1:1 meetings and annual Personal Development Reviews.
  • Manage sickness, absence and performance matters appropriately.
  • Develop and empower staff to maintain high standards of service delivery.
• Mandatory Training Coordination
  • Plan and coordinate statutory and mandatory training programmes across Trust sites.
  • Ensure sufficient training spaces are scheduled to meet compliance demand.
  • Monitor utilisation and promote available spaces to target audiences.
  • Coordinate trainer diaries to optimise capacity.
  • Mitigate cancellations and reschedule training where required.
  • Liaise with internal and external training providers to clarify programme requirements.
• Trust Induction & Onboarding
  • Coordinate Trust corporate induction programmes for new starters.
  • Ensure new employees are booked onto appropriate induction and statutory sessions in a timely manner.
  • Oversee induction schedules, venues, materials and logistics.
  • Facilitate elements of induction days where required, delivering key information professionally and confidently.
  • Ensure induction content aligns with Trust policies, safeguarding, infection prevention, equality and governance standards.
  • Monitor attendance and follow up non‑attendance.
  • Gather and analyse induction feedback to improve onboarding experience.
  • Work collaboratively with HR, recruitment and divisional managers to ensure smooth onboarding processes.
• Compliance Monitoring & Reporting
  • Analyse and interpret mandatory training compliance reports.
  • Identify and escalated compliance risks.
  • Produce reports including attendance, DNA and capacity utilisation data.
  • Provide regular updates to senior education colleagues regarding demand and risk areas.
  • Support targeted training promotion to maintain compliance.
• Operational & Administrative Oversight
  • Arrange and coordinate training events, meetings and conferences.
  • Produce reports and communications using Microsoft Office packages.
  • Maintain training equipment inventory and raise stock requisitions within budget.
  • Ensure adherence to branding and customer service standards.
  • Support resolution of customer feedback and complaints.
• Stakeholder Engagement
  • Work collaboratively with Education Business Partners, Clinical Education Managers, HR, Divisional Leads and wider Trust staff.
  • Participate in working groups impacting education and onboarding procedures.
  • Develop strong cross‑organisational partnerships.
• Governance & Compliance
  • Support delivery of statutory training requirements.
  • Adhere to Trust policies, including Safeguarding, Infection Prevention & Control, Equality & Diversity and Health & Safety.
  • Maintain confidentiality and data protection standards.
  • Promote sustainability and responsible resource usage.

Key skills & qualities

• Experience coordinating complex programmes or events.
• Supervisory or team leadership experience.
• Problem‑solving mindset with proactive decision‑making.

This role offers a competitive salary, opportunities for professional development and the chance to make a real impact on staff wellbeing and patient safety within a leading NHS Trust.