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- Tasks: Support veterans' mental health by managing administrative tasks in a dynamic team.
- Company: Join Birmingham and Solihull Mental Health NHS Foundation Trust, dedicated to community care.
- Benefits: Full-time role with opportunities for skill development and meaningful impact.
- Why this job: Make a real difference in veterans' lives while growing your career in healthcare.
- Qualifications: Strong organisational skills and attention to detail are essential.
- Other info: Friendly team environment with a commitment to supporting veterans and their families.
The predicted salary is between 28800 - 43200 £ per year.
Employer: Birmingham and Solihull Mental Health NHS Foundation Trust
Location: Birmingham, B15 2FG
Contract Type: Contract
Hours: Full time
Disability Confident: No
Closing Date: 22/02/2026
About this job
We are looking for an enthusiastic and highly motivated team administrator to join Op Courage Treatment Pathway (formerly the Veterans Complex Treatment Service). We are a very friendly team, committed to supporting the needs of veterans and their families. The service offers assessment and treatment to veterans presenting with military attributable complex mental health issues. The post holder will support the team in the development, management and delivery of intervention across the West Midlands region from an administrative point of view, providing a rare and exciting opportunity to meaningfully contribute to the development of the service.
The post will be working in a fast-paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough. Telephone calls and enquiries form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritise workload. Successful applicants will also have the opportunity to continue to develop their skills whilst working in this enigmatic and specialist service.
What’s next?
If you share our passion for people and the dedication to excel, we would love to hear from you. We are happy to answer any questions that you may have. Please contact Emma McGarry, team manager for Op Courage Treatment Pathway on 0121 301 2280 or email hemma.mcgarry5nhs.net for more information.
Key Responsibilities
- Word processing of all forms of correspondence, reports and summaries that are required by the team.
- Undertake diary management for Op Courage Treatment Pathway clinicians and/or managers, as required.
- Organise clinics and associated appointments, using appropriate brought-forward systems to manage work.
- Organise team/staff meetings, take, transcribe and distribute minutes accordingly as required.
- Audio transcription of letters/reports.
- Deal with staff and patient requests that may be part of office function as and when required, and in accordance with Trust procedures.
- Inputting and updating patient information and activity on computerised information systems, creating patient notes where necessary and according to policy.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
- Liaison with Op Courage partners to ensure continuity of care for clients.
- Undertake training of new staff as directed by Line Manager and/or other managers.
- Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
About the Trust
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation. Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
Further Information
For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. We are unable to support applications from job seekers who require sponsorship to work in the United Kingdom (UK).
Band 3 Team Administrator - Op Courage Treatment Pathway in Birmingham employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 3 Team Administrator - Op Courage Treatment Pathway in Birmingham
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on Birmingham and Solihull Mental Health NHS Foundation Trust. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administrative roles, like how you handle multi-tasking or prioritising tasks. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your skills! Bring examples of your previous work that demonstrate your attention to detail and organisational abilities. Whether it’s reports you’ve created or systems you’ve implemented, having tangible proof can really set you apart.
✨Tip Number 4
Follow up after your interview! A quick thank-you email to express your appreciation for the opportunity can leave a lasting impression. Plus, it shows that you’re proactive and genuinely interested in the position.
We think you need these skills to ace Band 3 Team Administrator - Op Courage Treatment Pathway in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience for the Team Administrator role. We want to see how your skills align with the needs of the Op Courage Treatment Pathway.
Show Your Enthusiasm: Let your passion for supporting veterans and their families shine through in your application. We’re looking for someone who’s not just qualified, but also genuinely excited about making a difference in this field.
Be Detail-Oriented: Since attention to detail is key for this role, double-check your application for any typos or errors. A polished application shows us that you can handle the administrative tasks with care and precision.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets to the right people quickly, and we can’t wait to hear from you!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Administrator in the Op Courage Treatment Pathway. Familiarise yourself with the key tasks like diary management, audio transcription, and handling patient information. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Multi-Tasking Skills
Given the fast-paced environment of the role, be prepared to discuss how you manage multiple tasks effectively. Think of specific examples from your past experiences where you successfully juggled various responsibilities while maintaining attention to detail. This will highlight your ability to thrive under pressure.
✨Emphasise Your Communication Skills
As a Team Administrator, you'll be dealing with both staff and patients regularly. Be ready to share examples of how you've provided excellent customer service in previous roles. Highlight your experience in managing telephone enquiries and liaising with different stakeholders, as this is crucial for the position.
✨Express Your Passion for Supporting Veterans
The Op Courage Treatment Pathway focuses on veterans' mental health. Make sure to convey your genuine interest in supporting this community during the interview. Share any relevant experiences or motivations that align with the mission of the Birmingham and Solihull Mental Health NHS Foundation Trust, showing that you're not just looking for a job, but a meaningful opportunity.
