At a Glance
- Tasks: Provide comprehensive admin support in a fast-paced environment, handling calls and queries.
- Company: Join Birmingham and Solihull Mental Health NHS Foundation Trust, a forward-thinking organisation.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and attention to detail.
- Why this job: Make a difference in the lives of young people while developing your skills.
- Qualifications: 5 GCSEs including Maths and English; good computer and communication skills.
The predicted salary is between 25760 - 27476 £ per year.
The closing date is 24 May 2026. Provide a fully comprehensive administration service to the Forward Thinking Birmingham (Division of the Children and Young Peoples Division). The post works in a fast-paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough. Telephone calls and enquiries form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritise workload.
Main duties of the job:
- Daily contact with Administration Leader to prioritise work for the day/week.
- Administration duties, printing and photocopying, taking numerous telephone calls and enquiries, responding in a professional manner in line with data confidentiality procedures.
- Upload all referrals sent into RMC using the EPR system to process.
- Deal with queries from service users, including GPs, patients and their representatives via the telephone in a professional manner that is consistent with legislation policies and procedures including data protection and confidentiality, sourcing any related information that might help deal with the query.
- Taking accurate written messages and passing more complex queries on to the relevant staff.
- Daily use of Outlook for communication (sending/receiving e‑mails), as well as booking and checking of meeting rooms and equipment booking.
- Provide a telephone answering service for service users and professionals, transferring to appropriate members of staff, or taking messages and ensuring that details are accurately logged when required.
- Upload new patient records, ensuring the relevant information is correct and up to date.
- Deal with incoming queries to administration team shared mailbox.
- Validate patient details and demographics in that any changes to patient details are updated on the FTB database.
- Complete daily closures and complete letters to be sent to service users directing them to correct pathways, provided by the clinical team.
We are unable to support applications from job seekers who require sponsorship to work in the United Kingdom.
Person Specification:
- Knowledge and Experience
- Computer literacy.
- Good telephone manner.
- Understanding of Confidentiality and Data Protection Act.
- Good general level of education – 5 GCSEs including Maths and English.
- Planning and organisational skills.
- Ability to work as a member of a team.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) is required to check for any previous criminal convictions.
Employer name: Birmingham and Solihull Mental Health NHS Foundation Trust
Salary: £25,760 to £27,476 a year, pro rata
Band 3 Administrator - Referral Management Centre in Birmingham employer: Career Choices Dewis Gyrfa Ltd
Birmingham and Solihull Mental Health NHS Foundation Trust is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. As a Band 3 Administrator in the Referral Management Centre, you will thrive in a dynamic environment where your contributions directly impact the lives of children and young people. With competitive salaries, comprehensive training opportunities, and a commitment to fostering a collaborative team atmosphere, this role provides a meaningful pathway for growth within the healthcare sector.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Band 3 Administrator - Referral Management Centre in Birmingham
✨Tip Number 1
Get to know the company! Research Birmingham and Solihull Mental Health NHS Foundation Trust and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone communication, make sure you’re comfortable speaking clearly and professionally. You could even do mock calls with friends to get the hang of it.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or prioritised workloads in the past. This will demonstrate that you can thrive in a fast-paced environment like the Referral Management Centre.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Band 3 Administrator - Referral Management Centre in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Band 3 Administrator. We want to see how you can bring your unique flair to our fast-paced environment!
Show Off Your Attention to Detail:Since attention to detail is key for this position, be sure to proofread your application thoroughly. We’re looking for candidates who can demonstrate their meticulousness right from the start!
Highlight Your Communication Skills:Given that a big part of the job involves handling telephone calls and enquiries, make sure to showcase your excellent communication skills in your application. We love candidates who can convey professionalism and clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Band 3 Administrator in the Referral Management Centre. Familiarise yourself with the key tasks mentioned in the job description, like handling telephone enquiries and managing patient records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Multi-Tasking Skills
Since this role requires a calm but proactive approach to multi-tasking, prepare examples from your past experiences where you've successfully juggled multiple tasks. Be ready to discuss how you prioritised your workload and maintained attention to detail, especially in a fast-paced environment.
✨Practice Professional Communication
Given that a large part of the job involves dealing with queries over the phone, practice your telephone manner. You might want to role-play common scenarios with a friend or family member. Focus on being clear, concise, and professional, as this will be crucial when responding to service users and professionals.
✨Understand Data Protection and Confidentiality
Brush up on your knowledge of the Data Protection Act and confidentiality procedures. Be prepared to discuss how you would handle sensitive information and ensure compliance with legislation. This shows that you take these responsibilities seriously and are ready to uphold the standards expected in the role.
