At a Glance
- Tasks: Be the friendly face at reception, welcoming patients and managing appointments.
- Company: Join a supportive healthcare team dedicated to patient care.
- Benefits: Gain valuable experience, flexible hours, and a chance to make a difference.
- Other info: Opportunity for growth and learning in a dynamic healthcare setting.
- Why this job: Perfect for those who love helping others and thrive in a busy environment.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 23615 - 25674 £ per year.
Responsible for covering the reception desk and reception area, providing a meet and greet service ensuring a polite, efficient and professional introduction is given to all patients, staff and other visitors.
Key responsibilities include:
- Book BISC appointments and add to clinical diaries using service database.
- Input all BISC referrals onto service database.
- Upload BISC documents onto service database.
- Maintain a visitor signing in/out book and ensure the reception area is presentable, tidy and safe.
- Report any issues through the appropriate channels.
- Ensure patients/visitors are seen within agreed standards, ensuring escalation procedures are followed and any other issues or concerns are escalated to appropriate staff.
- On arrival of patients to reception, book patients in and verify their demographic details.
- Ask patients or carers to complete any identified questionnaires when required.
- Engage with all visitors and proactively signpost them to the most appropriate area.
- Deal with any verbal queries, concerns or complaints from patients, clients or visitors in a professional manner and escalate to appropriate staff.
- Monitor and support the Moor Green and BISC waiting lists.
- Remove, add and transfer patients within the wait lists.
- Follow agreed procedures, log any estates issues reported ensuring any issues are escalated through the appropriate channels.
- Liaise with transport and interpreting services when required and escalate any issues to the appropriate staff.
- Provide administrative support to the patient pathway process, ensuring information is recorded timely and accurately on to identified information systems.
- Ensure any delays to the patient are escalated to the appropriate staff.
- Deal with telephone enquiries/queries received into the service ensuring any messages are communicated timely and accurately.
- Check identified answer machine messages and generic email accounts at regular intervals throughout the day ensuring all messages are actively dealt with and communicated to the relevant person/team.
- Follow local procedures to produce electronic and written correspondence including emails, letters, reports, agendas, minutes and standardised templates.
- Maintain department manual and electronic filing systems, ensuring systems are regularly maintained and archiving is completed to local and Trust policies and procedures.
- Undertake photocopying or collation and distribution of information in relation to the work of the Service.
- Provide support to the service during periods of short staffing levels by completing priority tasks identified by the Supervisor/Team lead to ensure smooth running of the service.
- Assist the supervisor/team lead to create and develop standards and procedures in relation to the role to ensure they are up to date.
- Assist new employees or work experience placements with on the job training or shadowing for administration tasks related to the role.
- Attend any identified meetings, these may include team meetings, referral meetings etc.
- Assist with the completion or preparation of audits as directed by the Supervisor/Team lead.
Band 2 Receptionist/Administrator in Birmingham employer: Career Choices Dewis Gyrfa Ltd
As a Band 2 Receptionist/Administrator, you will thrive in a supportive and dynamic work environment that prioritises patient care and professional development. Our organisation fosters a culture of teamwork and respect, offering comprehensive training and growth opportunities to help you excel in your role. Located in a vibrant community, we provide a fulfilling career path where your contributions directly impact the well-being of our patients and visitors.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Band 2 Receptionist/Administrator in Birmingham
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Career Choices Dewis Gyrfa Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Career Choices Dewis Gyrfa Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Career Choices Dewis Gyrfa Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Band 2 Receptionist/Administrator in Birmingham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Career Choices Dewis Gyrfa Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Career Choices Dewis Gyrfa Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Career Choices Dewis Gyrfa Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Career Choices Dewis Gyrfa Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Career Choices Dewis Gyrfa Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
