Administrator and Health Care Support Worker in Birmingham

Responsibilities

• Assist colleagues during the sensitive examination and treatment of patients within the department, treating them with respect and always promoting their dignity and comfort.
• Chaperone as required with procedures, recognising when patients' condition deteriorates and escalating as required.
• Work in a caring, professional, and co-operative way with patients, their significant others, and colleagues.
• Undertake pregnancy tests and record results as required.
• Stock clinical areas and maintain the clinical/administrative environment to a high standard.
• Order and receive stock as necessary.
• Ensure infection prevention policies are always adhered to.
• Respect the confidentiality of information both on and off duty.
• Understand the principles of confidentiality, effective verbal and written communication, and the recording of appropriate documentation.
• Theatre support as required.
• Identify and elevate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.
• Ensure clinical areas are set up, stock is unpacked and rotated.
• Support in the cleaning‑up/restocking of work areas after use.
• Undertake relevant training in medications management and unpack medications to storage facility/Handle medications as appropriate/in line with standard operation procedures.
• Wipe down all surfaces at the end of each shift or session, as the need arises.
• Potential contact with bodily fluids.
• Handle blood samples in accordance with safe working practices.
• Undertake duties in accordance with safe working practices relating to COSHH, wear appropriate PPE.
• Maintain effective infection control procedures.
• Ensure hazardous waste is disposed of in accordance with Company procedures.
• Carry out duties in accordance with Health and Safety policy.

Service Delivery

• Deliver a consistent, patient‑centred, caring, confidential and professional reception and administration service ensuring patient and service needs are met.
• Ensure all patient case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements.
• Liaise with clinical and medical staff regarding patient and medical queries.
• Co‑ordinate patient treatment pathway throughout time in the clinic.
• Co‑ordinate and facilitate the delivery of patient prescriptions and legal documents.
• Prepare and complete Patient notes.
• Undertake referrals to external providers or NHS Hospitals.
• Undertake cashiering duties.
• Support patients to make the right choice.
• Undertake any other duties and responsibilities commensurate with the level and responsibilities of the post.
• Work in harmony with all other personnel and communicate in an open and courteous manner with patients and colleagues.
• Undertake any training necessary to fulfil duties and responsibilities.
• Employees must not make unauthorised copies or disclose confidential or commercially sensitive company information to unauthorised parties.
• Use the email and internet systems responsibly and exercise a high level of caution when transmitting confidential information.
• Observe the highest standards of personal and professional behaviour such that patients, fellow workers and others have confidence in their integrity.
• Show respect, sensitivity and courtesy to all those they come into contact with during the course of their work.
• Observe all safety rules and follow safe working practices.
• Understand and adhere to the requirements of NUPAS policy and procedures.
• Ensure full compliance with Information Governance at all times which includes data protection, confidentiality and information security.