At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and create memorable experiences.
- Company: Join the Apex Hotels family, known for its friendly and supportive culture.
- Benefits: Earn £12.92 per hour with great training and development opportunities.
- Other info: Structured 12-week training journey to help you shine in your role.
- Why this job: Be part of a fun team and make a real difference in guest experiences.
- Qualifications: Customer service attitude, excellent organisational skills, and a friendly personality.
The predicted salary is between 12 - 13 £ per hour.
About this job
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Casual Front Office Receptionist in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team as we believe it is our personality, style and friendliness that makes Apex Hotels.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay.
Starting your Journey: As a Casual Front Office Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception and offering a warm welcome to all our guests you will ensure the building is safe and secure overnight and that all guests' requirements are catered for. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share. You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines.
As a Casual Front Office Receptionist you will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share. Joining the dedicated Front Office department, you will:
- Greet our guests with a friendly hello and an infectious smile.
- Ensure that the Guest Check in/out procedure is seamless.
- Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services.
- Answer phone calls and emails.
- Create brilliant customer service and a fun environment in order to promote guest loyalty.
As a Casual Front Office Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality.
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Front Office Receptionist. With this in mind, we are looking for a Casual Front Office Receptionist who:
- Can deliver excellent standards.
- Uses initiative.
- Is self-aware and able to evaluate their own work.
- Has a customer service attitude.
- Has the ability to multi-task and organise a variable workload.
- Provides excellent attention to detail.
- Holds a genuine desire to provide a Warmer Welcome to our guests.
We encourage you to bring your true self to work; we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you.
Casual Worker Front Office Receptionist in Bath employer: Career Choices Dewis Gyrfa Ltd
Apex Hotels is an exceptional employer that values individuality and fosters a warm, family-oriented work culture. As a Casual Front Office Receptionist in Bath, you will enjoy competitive pay, comprehensive training, and the opportunity to develop meaningful relationships while delivering outstanding service to guests. With a focus on personal growth and a fun, supportive environment, Apex Hotels is dedicated to helping you thrive in your career.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Worker Front Office Receptionist in Bath
✨Tip Number 1
Get to know the company culture! Before your interview, check out Apex Hotels' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your warm welcome! Since you'll be greeting guests, it’s crucial to nail that first impression. Try rehearsing a friendly introduction with a smile in front of a mirror or with friends to boost your confidence.
✨Tip Number 3
Show off your personality! During the interview, let your unique traits shine through. Apex Hotels values individuality, so don’t be afraid to share your ideas on how to create special moments for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us at StudySmarter.
We think you need these skills to ace Casual Worker Front Office Receptionist in Bath
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and vibe.
Highlight Your Customer Service Skills:Make sure to emphasise any experience you have in customer service. We love candidates who can create a warm welcome and provide excellent service, so share those stories!
Show Your Organisational Skills:As a Front Office Receptionist, being organised is key. Mention any relevant experiences where you’ve successfully managed multiple tasks or maintained attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Your Personality
Apex Hotels values personality and friendliness, so don’t be afraid to let your true self shine during the interview. Share personal anecdotes that highlight your customer service skills and how you connect with guests.
✨Know the Hotel Inside Out
Familiarise yourself with Apex Hotels and their services before the interview. Being able to discuss their facilities and local area knowledge will show your enthusiasm for the role and your commitment to providing excellent service.
✨Practice Your Multi-Tasking Skills
As a Front Office Receptionist, you'll need to juggle various tasks. Prepare for situational questions that assess your ability to handle multiple responsibilities at once, and think of examples from past experiences where you’ve successfully managed competing demands.
✨Emphasise Teamwork
Apex Hotels thrives on teamwork, so be ready to discuss how you work well with others. Share examples of how you've collaborated in previous roles to create a positive environment and enhance guest experiences.
