Band 3 Ward Administrator - St Martins Hospital in Bath

Make a real difference to patient care before it even begins. We’re looking for a highly organised and personable Ward Administrator to be the welcoming first point of contact across BSW (Bath & North East Somerset, Swindon and Wiltshire) Community Hospitals. In this vital role, you’ll help ensure patients experience a smooth, well-coordinated journey from admission through to discharge.

You will deliver a professional and efficient service to patients, members of the public, colleagues, and external professionals via telephone, email, and post. Working closely with the nursing and multidisciplinary teams, you’ll provide comprehensive administrative support that keeps the ward running efficiently, freeing up clinicians to focus on delivering outstanding patient care.

The role is based at St Martins Hospital and is a full-time position, working 37.5 hours per week.

What You’ll Be Doing

• Manage a wide range of clerical and administrative tasks to support day‑to‑day ward operations.
• Support care coordination, helping to ensure a smooth patient journey from admission to discharge.
• Maintain accurate and up-to-date patient records throughout the pathway.
• Handle sensitive and confidential information with the highest level of professionalism at all times.
• Deliver clear and effective communication with patients, colleagues, and external stakeholders.
• Work proactively as part of a multidisciplinary team in a fast‑paced environment.
• Build strong working relationships through confidence, empathy, and a respectful approach.
• Manage complex or sensitive situations with discretion and professionalism.

Essential Qualifications and Experience

• Previous administration experience, ideally within a busy or customer‑facing environment.
• Experience using IT systems with confidence and accuracy.
• Strong computer literacy, including Microsoft Office (Outlook, Word, Excel).
• Excellent keyboard and data entry skills with a high level of accuracy.
• Effective communication and interpersonal skills, with the ability to engage clearly with colleagues and service users both verbally and in writing.
• Ability to handle information with discretion, sensitivity, and strict confidentiality.
• Strong organisational and planning skills, with the ability to prioritise workload and meet deadlines in a fast‑paced environment.
• Proven ability to work effectively as part of a team.

Desirable Qualifications

• NVQ Level 2 in Administration and/or Customer Services.
• Previous experience within health or social care settings.
• Basic understanding of medical terminology.
• Familiarity with clinical systems or healthcare databases.

HCRG Care Group is one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services, as well as adult social care and wellbeing services across England.

We guide by our simple values: we care, we think, we do. We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We are a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

Safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance; we have policies and procedures in place to promote safeguarding and safer working practices, and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.