At a Glance
- Tasks: Ensure safety and security in a busy control room while providing excellent customer care.
- Company: Join Birmingham and Solihull Mental Health NHS Foundation Trust, a leader in mental health services.
- Benefits: Competitive salary, diverse work environment, and opportunities for personal growth.
- Other info: Flexible shifts, including nights and weekends, with a supportive team atmosphere.
- Why this job: Make a real difference in people's lives while gaining valuable experience in mental health.
- Qualifications: NVQ or equivalent in Customer Care; experience in mental health settings preferred.
The predicted salary is between 25760 - 27476 € per year.
We are looking to appoint an individual to be part of the team providing effective and efficient functioning of the safety and security systems within the reception control room. You will be recruited to support Tamarind Centre which is a Medium Secure Unit. Whilst you will be based in one of our three MSUs, you may need to support the other MSU sites within Birmingham. You will be expected to meet high standards of physical, relational and procedural security within our medium secure mental health service.
Act as the first point of contact for all visitors and service users to the secure services as well as responding to all telephone enquiries appropriately, whilst portraying themselves in a manner which positively reflects the values of the organisation and ensures that effective customer care exists with internal and external stakeholders. The reception control room staff will be required to work a variety of shift patterns to cover the 24-hour time frame, usually as part of a team or as a lone worker with support from staff within the building. This will include the requirement to work at night and during unsocial hours at weekends and on bank holidays.
The post holder will need to undertake training and qualify as a first aider to provide 24-hour first aid coverage throughout the service.
Main duties of the job
- Under the supervision of the reception control room manager, the post holder will be responsible for the provision of a quality customer care service to all visitors, employees and service users contacting or visiting the service.
- The post holder will be required to ensure that the integrity of the safety and security provisions are maintained and appropriate procedures are adhered to in the event of a security breach or safety-related incident such as fire or medical emergency, and that all security equipment is maintained and accounted for.
- Act as the main point of contact for all visitors to the Secure and Complex Care Programme locations.
- The post holder will demonstrate adaptability and a commitment to continuous learning, proactively acquiring new skills and embracing emerging technologies as service needs evolve.
We are looking for post holders who are enthusiastic, self-motivated and efficient who can work as part of a team or alone. You will need to be able to work shifts throughout the 24-hour period including nights, weekends and bank holidays.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation. Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work in the United Kingdom (UK). We highly recommend you submit your application as soon as possible; this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Person Specification
Training & Qualifications
- Trained to NVQ or equivalent standard in a related area of practice such as Customer Care.
Knowledge
- Ability to operate technology-based equipment.
Knowledge & Experience
- Experience of working in mental health settings.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Band 3 Control Room Operator - Secure Services employer: Career Choices Dewis Gyrfa Ltd
Birmingham and Solihull Mental Health NHS Foundation Trust is an exceptional employer dedicated to improving mental health wellbeing in a culturally diverse community. With a strong focus on employee growth, we offer comprehensive training opportunities and a supportive work culture that values compassion and inclusivity. Join our team to make a meaningful impact while enjoying the benefits of working in a dynamic environment that prioritises both personal and professional development.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Band 3 Control Room Operator - Secure Services
✨Tip Number 1
Network like a pro! Reach out to current employees at Birmingham and Solihull Mental Health NHS Foundation Trust on LinkedIn or other platforms. A friendly chat can give us insider info about the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care and security procedures. We should also think of examples from our past experiences that showcase our adaptability and commitment to continuous learning.
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and approachable. This reflects our understanding of the role's importance in maintaining safety and security.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s a great way to reiterate our interest in making a difference in people’s lives.
We think you need these skills to ace Band 3 Control Room Operator - Secure Services
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about joining our team and making a difference in mental health services.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We’re looking for specific examples that demonstrate your ability to meet the high standards of safety and security we uphold.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This helps us quickly see why you’d be a great fit for the Control Room Operator role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure it reaches us directly and gives you the chance to showcase your interest in being part of our compassionate team.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Control Room Operator. Familiarise yourself with the safety and security systems you'll be managing, and think about how your previous experience aligns with these duties.
✨Showcase Your Customer Care Skills
As the first point of contact for visitors and service users, it's crucial to demonstrate your customer care abilities. Prepare examples of how you've effectively handled enquiries or resolved issues in past roles, especially in high-pressure situations.
✨Be Ready for Shift Work Questions
Since this role involves working various shifts, including nights and weekends, be prepared to discuss your flexibility and willingness to adapt. Share any previous experiences where you've successfully managed shift work or unsocial hours.
✨Emphasise Your Commitment to Learning
The job requires continuous learning and adapting to new technologies. Highlight any relevant training or certifications you've pursued, and express your enthusiasm for ongoing professional development in the mental health sector.
