At a Glance
- Tasks: Be the friendly face of our Zinnia Centre, providing top-notch customer service.
- Company: Join Birmingham and Solihull Mental Health NHS Foundation Trust, a supportive healthcare environment.
- Benefits: Enjoy a stable full-time role with set hours and a focus on work-life balance.
- Other info: Great opportunity for career growth in a meaningful field.
- Why this job: Make a difference by helping visitors and supporting mental health services.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 23615 - 25674 € per year.
Permanent, Full time – 37.5hrs per week with a set shift pattern of Monday to Friday 12midday to 8pm.
The successful applicant will need to demonstrate delivering a high standard of front‑line customer service, working autonomously, providing high quality service and showing effective organisational skills while processing enquiries in a confidential and timely manner.
The role involves being the first point of contact for face‑to‑face visitors to the Zinnia Centre, handling incoming calls and directing them appropriately, and maintaining confidentiality.
Closing Date: 30/05/2026
Band 2 Receptionist - Zinnia Centre | Birmingham and Solihull Mental Health NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
Birmingham and Solihull Mental Health NHS Foundation Trust is an exceptional employer that prioritises the well-being and professional development of its staff. With a supportive work culture, employees benefit from comprehensive training opportunities and a commitment to mental health awareness, making it a rewarding place to work. Located in Sparkhill, the Zinnia Centre offers a vibrant community atmosphere where you can make a meaningful impact while enjoying a balanced work-life schedule.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Band 2 Receptionist - Zinnia Centre | Birmingham and Solihull Mental Health NHS Foundation Trust
✨Tip Number 1
Make sure you know the Zinnia Centre inside out! Research their services and values so you can chat confidently about how you can contribute to their mission during your interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult situations or enquiries, and role-play them with a friend. This will help you feel more prepared and confident.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-line role. Choose an outfit that’s professional yet comfortable, so you can focus on showcasing your skills rather than worrying about your appearance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always here to support you throughout the process!
We think you need these skills to ace Band 2 Receptionist - Zinnia Centre | Birmingham and Solihull Mental Health NHS Foundation Trust
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've handled enquiries and provided support in previous roles, especially in a front-line position.
Be Organised and Clear:When writing your application, keep it organised and easy to read. Use clear headings and bullet points where necessary. We appreciate a well-structured application that showcases your effective organisational skills.
Confidentiality is Key:Since the role involves handling sensitive information, emphasise your understanding of confidentiality. Share examples of how you've maintained privacy in past roles to show us you take this seriously.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Band 2 Receptionist. Familiarise yourself with the Zinnia Centre and its services, as well as the importance of delivering high-quality customer service in a mental health setting.
✨Showcase Your Organisational Skills
During the interview, be ready to discuss specific examples of how you've managed multiple tasks or handled busy situations in the past. Highlight your ability to work autonomously while maintaining confidentiality and providing timely responses to enquiries.
✨Practice Your Communication Skills
As the first point of contact for visitors, effective communication is key. Practise answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with handling phone calls and face-to-face interactions.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
