Assistant Underwriter

About us ERS is the UK's largest specialist motor insurer – and that’s just one of the things that makes us special. We don’t just deal with the ‘every day,’ we’re talking Classic Cars, Super Cars, Kit Cars and Campers. Motor fleets in their 1000s and some pretty fancy agricultural machinery. If it’s more than your average vehicle, we more than likely insure it.

The role As an Assistant Underwriter at ERS you’ll be helping our Teams research and assess the risk each Policy presents. Your main responsibilities will be to help us capture all the key information we need to decide whether we can offer insurance or make changes to an existing policy. You’ll do this using the comprehensive training you have received from one of our resident experts on department, referring to Underwriting Guides and experienced colleagues when you need support. No two policies are ever the same, so a keen eye for detail and accuracy are top of our list of requirements. Working at our Contact Centre in Swansea, South Wales, you’ll join one of our specialist teams focussed on providing bespoke products that protect our clients’ livelihoods and the vehicles they care so much about.

Key responsibilities

• Working within set guidelines / authority framework to process new business quotes, renewals, mid-term amendments and cancellations.
• Liaising with our Underwriters for support with risks that fall outside of agreed underwriting authority.
• Always aiming to get things right first time, achieving the agreed levels of quality that help make it easy for clients to choose us as their insurer.
• Achieve personal performance targets working collaboratively with others to deliver results which help ERS achieve our business plans and strategy.
• Act as our first line of defense - understand and adhere to the zero-tolerance fraud strategy by identifying and referring potentially fraudulent activity to our Policy Validation Unit.
• Working within all regulatory requirements and guidelines – both internal and external.
• Proactively seek to learn and develop to ensure your best possible performance.
• Support and consistently demonstrate the behaviours expected in the high-performance culture at ERS.

Essential qualifications, skills and experience

• A keen eye for detail and high level of accuracy.
• Computer literate with the ability to use all standard Microsoft Office applications inc. Word, EXCEL and Outlook.
• Strong interpersonal skills and customer focus that aims to provide the best outcome every time.
• Tenacity and resilience – willing and able to adjust to change and adept at multi-tasking.

Benefits

• Competitive Starting Salary Inclusion in our Operations Salary Framework - increment each year for the first 2 years of service (qualifying criteria applies).
• 25 days holiday plus all UK Bank Holiday Days and a discretionary day.
• Hybrid Working Model – 3 days in the Swansea office & 2 days working from home.
• Annual (Discretionary) Bonus Scheme.
• My Optional Extras Benefit Scheme – Personalised benefits to suit you and your family.
• Discounts & Cashback Savings from a host of well-known retailers.
• Employee Assistance Programme – Provides a range of services including counselling and expert advice and support on a range of matters including legal, financial and well-being.
• Personal & Professional Development Support - A range of professional qualifications and study support to suit your developmental goals.