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- Tasks: Be the first point of contact, handling calls and ensuring smooth communication.
- Company: Join Tameside and Glossop Integrated Care NHS Foundation Trust, serving a vibrant community.
- Benefits: Enjoy flexible working, generous leave, NHS pension, and health perks.
- Why this job: Make a difference in healthcare while developing valuable skills in a supportive environment.
- Qualifications: No prior experience needed; just bring your motivation and adaptability.
- Other info: Diversity is key; we welcome applications from all backgrounds.
The predicted salary is between 20000 - 30000 £ per year.
An exciting opportunity has arisen for a motivated and adaptable Band 2 Switchboard Operator to join the Facilities Team at the Tameside Hospital site in Ashton-under-Lyne. Please note the Switchboard Department offers a 24/7 service therefore flexibility will be required for this role.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker visa route. This is due to the position not meeting the minimum salary threshold of £25,000 per annum and the required skill level set by UK Visas and Immigration. We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.
Responsibilities
Switchboard Operators are the first point of contact to the Trust for all internal & external calls. They are responsible for reflecting a professional and knowledgeable response to all enquiries and ensuring all calls are connected to the relevant location in a timely manner. Whilst handling a range of matters, the post holder will offer exceptional attention to and activate Emergency procedures in a calm and effective manner. The post holder will be responsible for providing data input to service leads on excel, sharepoint and various applications.
About the Trust
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
Values
Compassion
Accountability
Respect
Excellence
Commitment to Diversity
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ and Disabled people.
Benefits
Flexible working
27-33 days annual leave plus bank holidays
Sick pay
NHS Pension Scheme
Free eye tests and health checks
Gym discount
Free bicycle loan scheme
Salary sacrifice car scheme
Support with stress, bereavement, relationships, finance, and more.
Notes
The job description provides an overview of the main tasks and responsibilities of the role, and the person specifications focus on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Switchboard Operator | Tameside and Glossop Integrated Care NHS Foundation Trust in Ashton-under-Lyne employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator | Tameside and Glossop Integrated Care NHS Foundation Trust in Ashton-under-Lyne
✨Tip Number 1
Get to know the Trust! Research Tameside and Glossop Integrated Care NHS Foundation Trust, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Switchboard Operator, you'll be the first point of contact. So, work on being clear and professional in your speech. You could even role-play with a friend to get comfortable handling different types of calls.
✨Tip Number 3
Be flexible! Since this role requires adaptability due to the 24/7 service, highlight your willingness to work various shifts. Share any previous experiences where you successfully managed changing schedules or unexpected situations.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets the attention it deserves, and you can easily keep track of your progress.
We think you need these skills to ace Switchboard Operator | Tameside and Glossop Integrated Care NHS Foundation Trust in Ashton-under-Lyne
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to be a Switchboard Operator and how you can contribute to our team at Tameside Hospital.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences. We’re looking for candidates who can reflect professionalism and handle calls effectively, so showcase any previous experience in customer service or communication roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the Switchboard team!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Switchboard Operator. Familiarise yourself with the key tasks like handling calls, activating emergency procedures, and using software like Excel and SharePoint. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Switchboard Operator, communication is key. During the interview, demonstrate your ability to communicate clearly and professionally. You might be asked to role-play a scenario where you handle a call, so practice speaking calmly and effectively under pressure. This will highlight your suitability for the position.
✨Emphasise Flexibility and Adaptability
Since this role requires flexibility due to the 24/7 service, be prepared to discuss your availability and willingness to work various shifts. Share examples from your past experiences where you've had to adapt to changing circumstances or work under pressure, as this will resonate well with the interviewers.
✨Align with Trust Values
The Tameside and Glossop Integrated Care NHS Foundation Trust values compassion, accountability, respect, excellence, and commitment to diversity. Think of specific examples from your experience that reflect these values and be ready to share them during the interview. This will show that you not only understand the organisation's ethos but also embody it.
