At a Glance
- Tasks: Join our team to manage outpatient bookings and provide excellent customer service.
- Company: Be part of Tameside and Glossop Integrated Care NHS Foundation Trust, serving a vibrant community.
- Benefits: Enjoy flexible working, generous leave, NHS pension, and wellness support.
- Other info: Join a diverse team committed to compassion, respect, and excellence.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and computer literacy are essential.
The predicted salary is between 29970 - 36483 £ per year.
We are looking to recruit an enthusiastic individual to join our busy administration team in providing a professional and effective Outpatient Booking and Scheduling Service for the Trust. The Booking and Scheduling Clerk post will currently require cover for the below shift pattern, however this pattern is subject to change based on the business needs:
- Wednesdays: 9am to 5pm
- Thursdays: 10am to 6pm
- Fridays: 8am to 4pm
The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work. The role is based in the Clinical Management team within the Central Booking Office at TGH. Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care. Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems. We look forward to you joining our friendly and supportive team at Central Booking Office!
Responsibilities
Responsible for providing an efficient and high quality service to support the Central Booking Office in the management of outpatient appointments, booking and scheduling and ensuring that targets are met. The post holder will deal with all aspects of creating clinics in Lorenzo, clinic maintenance, clinic cancellations, ensuring patients are notified on the phone or via the Trust Portal and re-booked as soon as possible, and other duties associated with clinic management.
Benefits
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Visa sponsorship
Important Notice on Visa Sponsorship Eligibility: Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annum or the required skill level set by UK Visas and Immigration.
Booking and Scheduling Clerk | Tameside and Glossop Integrated Care NHS Foundation Trust in Ashton-under-Lyne employer: Career Choices Dewis Gyrfa Ltd
Tameside and Glossop Integrated Care NHS Foundation Trust is an excellent employer, offering a supportive and friendly work environment where compassion, accountability, respect, and excellence are at the core of our values. With flexible working options, generous annual leave, and a comprehensive benefits package including NHS pension, health checks, and wellness support, we prioritise employee well-being and growth. Join us in making a meaningful impact on the health outcomes of our diverse community while enjoying opportunities for professional development within a dedicated team.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Booking and Scheduling Clerk | Tameside and Glossop Integrated Care NHS Foundation Trust in Ashton-under-Lyne
✨Tip Number 1
Get to know the Trust! Research Tameside and Glossop Integrated Care NHS Foundation Trust, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with the public daily, it’s crucial to demonstrate excellent telephone etiquette and a positive attitude. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your computer skills! Familiarise yourself with patient administrative systems like Lorenzo. If you can, take a quick online course or tutorial to brush up on relevant software. This will give you an edge and show you're proactive.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to highlight your enthusiasm and how you align with the Trust's values in your application.
We think you need these skills to ace Booking and Scheduling Clerk | Tameside and Glossop Integrated Care NHS Foundation Trust in Ashton-under-Lyne
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your enthusiasm shine through! We want to see that you're excited about the role and ready to contribute to our busy administration team. A positive attitude can really make your application stand out.
Tailor Your Application:Make sure to tailor your application to the specific role of Booking and Scheduling Clerk. Highlight your relevant skills, especially in communication and computer literacy, as these are key for the position. We love seeing how your experience aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our values right there.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Booking and Scheduling Clerk. Familiarise yourself with terms like 'Lorenzo' and 'clinic management'. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves dealing with the public daily, practice articulating your thoughts clearly. You might want to prepare examples of how you've handled customer queries or complaints in the past. This will demonstrate your excellent telephone skills and positive approach to customer care.
✨Highlight Your Computer Literacy
As you'll be using various Patient Administrative Systems, be ready to discuss your computer skills. If you have experience with similar systems, mention it! If not, express your willingness to learn quickly and adapt to new technologies.
✨Embrace the Trust's Values
Familiarise yourself with the Trust's values: Compassion, Accountability, Respect, and Excellence. Think of examples from your past experiences that align with these values, and be prepared to share them during the interview. This will show that you’re a good cultural fit for the team.
