At a Glance
- Tasks: Support vital social care systems and ensure smooth service delivery for vulnerable residents.
- Company: Bury Council, a values-driven organisation committed to public service and inclusion.
- Benefits: Hybrid working, training opportunities, and a supportive team environment.
- Other info: Flexible working arrangements and opportunities for career progression.
- Why this job: Make a real difference in social care while developing your technical skills.
- Qualifications: Experience with application support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
Bury Council is looking for an Applications Support Officer to support our Adults and Children’s social care systems, playing a vital role in keeping essential frontline services running smoothly. You’ll be part of a specialist applications team providing hands-on technical support and system administration for key social care applications used daily by practitioners and service teams. These systems are business-critical, and the work you do will have a direct impact on service delivery to some of the borough’s most vulnerable residents. This is an ideal role for someone who enjoys problem-solving, working closely with users, and developing their technical skills in a complex, real-world environment.
What you’ll be doing:
- Providing first and second line support for Adults and Children’s applications, responding to incidents and service requests logged through the Service Desk.
- Investigating, diagnosing and resolving application and system issues in line with council processes and service level agreements.
- Carrying out system administration activities, including user account management and routine maintenance, in line with IT security policies.
- Accurately documenting fixes, changes and known issues, contributing to the IT knowledge base.
- Supporting application upgrades, module testing and medium-sized work packages as required.
- Engaging with service users to understand issues, demand and opportunities for improvement.
- Liaising with third-party suppliers to help resolve technical issues, tracking actions and outcomes.
- Producing and maintaining technical documentation in line with council information management standards.
What we’re looking for:
- You’ll be someone who enjoys working with systems and people, and who can remain calm, methodical and customer-focused in a live support environment.
- You’ll bring experience supporting business or line-of-business applications within a large or complex organisation.
- The ability to analyse problems and resolve technical or system issues in a structured way.
- Good communication skills, with the ability to explain technical issues to users with varying levels of IT confidence.
- Experience producing clear technical documentation and knowledge articles.
- Confidence working with external suppliers and following issues through to resolution.
- An organised approach to managing and prioritising workload to meet agreed service levels.
Experience of supporting Adults and Children’s social care systems is desirable, but we welcome applicants with transferable application support experience.
Why join Bury Council?
- Work on critical systems that directly support frontline social care services.
- Develop your technical and professional skills within a supportive DDaT function.
- Hybrid working with flexibility built around service needs.
- Access to training, development and progression opportunities.
- A values-driven organisation committed to public service, equality and inclusion.
Additional information:
- Occasional out-of-hours working may be required to support upgrades or service changes.
- Office attendance is currently a minimum of two days per week but may change in line with service requirements.
- Duties must be carried out in accordance with data protection, security, health and safety, and dignity at work policies.
Applications Support Officer (Social Care Applications) employer: Career Choices Dewis Gyrfa Ltd
Bury Council is an exceptional employer, offering a unique opportunity to work on critical social care systems that directly impact the lives of vulnerable residents. With a strong commitment to professional development, hybrid working options, and a values-driven culture focused on public service, equality, and inclusion, employees can thrive in a supportive environment while enhancing their technical skills. Join us to make a meaningful difference in the community while enjoying a fulfilling career.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Officer (Social Care Applications)
✨Tip Number 1
Network like a pro! Reach out to people in the social care sector or those already working at Bury Council. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Be ready to discuss how you've solved problems in the past, especially in a support role. We want to see that you can think on your feet!
✨Tip Number 3
Show off your communication skills! Practice explaining complex technical issues in simple terms. This will help you connect with users who might not be as tech-savvy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Applications Support Officer (Social Care Applications)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with business applications and problem-solving skills. We want to see how your background aligns with the role of Applications Support Officer, so don’t hold back!
Showcase Your Communication Skills:Since you'll be working closely with users, it's essential to demonstrate your ability to explain technical issues clearly. Use examples in your application that show how you've successfully communicated with people at different levels of IT confidence.
Highlight Your Organisational Skills:We love a candidate who can manage their workload effectively! Mention any tools or methods you use to prioritise tasks and meet service levels. This will show us you're ready for the fast-paced environment of social care applications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Systems
Familiarise yourself with the specific social care applications mentioned in the job description. Understand their purpose and how they impact service delivery. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Problem-Solving Mindset
Prepare to discuss examples of how you've tackled technical issues in the past. Think about a time when you resolved a complex problem or improved a process. This will showcase your analytical skills and ability to remain calm under pressure.
✨Communication is Key
Practice explaining technical concepts in simple terms. You might be asked to describe how you would assist users with varying levels of IT confidence. Being able to communicate effectively will highlight your customer-focused approach.
✨Documentation Skills
Be ready to talk about your experience with producing clear technical documentation. Bring examples if possible, as this will demonstrate your attention to detail and your understanding of the importance of maintaining an accurate knowledge base.
