At a Glance
- Tasks: Support critical corporate applications and provide hands-on technical assistance.
- Company: Bury Council, a values-driven organisation focused on public service.
- Benefits: Hybrid working, training opportunities, and a supportive team environment.
- Other info: Flexible work arrangements and opportunities for career progression.
- Why this job: Make a real difference in your community while developing your tech skills.
- Qualifications: Experience with business applications and strong problem-solving abilities.
The predicted salary is between 30000 - 40000 € per year.
Bury Council is looking for an Applications Support Officer to support our Corporate Business Applications, such as Unit4, Aareon QL, iTrent and Microsoft 365, playing a vital role in keeping essential frontline services running smoothly. You’ll be part of a specialist applications team providing hands-on technical support and system administration for our key corporate business applications used daily by service teams. These systems are business-critical, and the work you do will have a direct impact on service delivery to the residents of Bury. This is an ideal role for someone who enjoys problem-solving, working closely with users, and developing their technical skills in a complex, real-world environment.
What you’ll be doing:
- Providing first and second line support for corporate business applications, responding to incidents and service requests logged through the Service Desk.
- Investigating, diagnosing and resolving application and system issues in line with council processes and service level agreements.
- Carrying out system administration activities, including user account management and routine maintenance, in line with IT security policies.
- Accurately documenting fixes, changes and known issues, contributing to the IT knowledge base.
- Supporting application upgrades, module testing and medium-sized work packages as required.
- Engaging with service users to understand issues, demand and opportunities for improvement.
- Liaising with third-party suppliers to help resolve technical issues, tracking actions and outcomes.
- Producing and maintaining technical documentation in line with council information management standards.
What we’re looking for:
- You’ll be someone who enjoys working with systems and people, and who can remain calm, methodical and customer-focused in a live support environment.
- You’ll bring experience supporting business or line-of-business applications within a large or complex organisation.
- The ability to analyse problems and resolve technical or system issues in a structured way.
- Good communication skills, with the ability to explain technical issues to users with varying levels of IT confidence.
- Experience producing clear technical documentation and knowledge articles.
- Confidence working with external suppliers and following issues through to resolution.
- An organised approach to managing and prioritising workload to meet agreed service levels.
Experience of supporting local government business applications is desirable, but we welcome applicants with transferable application support experience.
Why join Bury Council?
- Work on critical systems that directly support corporate business applications.
- Develop your technical and professional skills within a supportive DDaT function.
- Hybrid working with flexibility built around service needs.
- Access to training, development and progression opportunities.
- A values-driven organisation committed to public service, equality and inclusion.
Additional information:
- Occasional out-of-hours working may be required to support upgrades or service changes.
- Office attendance is currently a minimum of two days per week but may change in line with service requirements.
- Duties must be carried out in accordance with data protection, security, health and safety, and dignity at work policies.
Applications Support Officer (Corporate Business Applications) employer: Career Choices Dewis Gyrfa Ltd
Bury Council is an excellent employer, offering a supportive environment for the Applications Support Officer role where you can develop your technical skills while making a meaningful impact on the community. With a commitment to public service, equality, and inclusion, employees benefit from hybrid working arrangements, ongoing training opportunities, and a collaborative work culture that values innovation and problem-solving. Join us to be part of a dedicated team that plays a crucial role in delivering essential services to the residents of Bury.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Officer (Corporate Business Applications)
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend industry events, and connect with current employees at Bury Council. You never know who might give you the inside scoop on job openings or even put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to application support. Think about how you’d explain technical issues to someone who isn’t tech-savvy. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your passion for technology and customer service during your conversations. Share examples of how you've helped users in the past and how you’ve tackled tricky system issues. This will help us see you as a great fit for the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Bury Council.
We think you need these skills to ace Applications Support Officer (Corporate Business Applications)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with business applications like Unit4 or Microsoft 365. We want to see how your skills align with the role, so don’t hold back on showcasing relevant experiences!
Show Off Your Problem-Solving Skills:Since this role is all about troubleshooting and resolving issues, share specific examples of how you've tackled technical problems in the past. We love a good story about how you saved the day!
Keep It Clear and Concise:When writing your application, aim for clarity. Use straightforward language and avoid jargon where possible. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Applications
Familiarise yourself with the specific corporate business applications mentioned in the job description, like Unit4, Aareon QL, and iTrent. Understanding their functionalities and common issues will help you demonstrate your technical knowledge during the interview.
✨Showcase Problem-Solving Skills
Prepare examples of how you've successfully diagnosed and resolved technical issues in previous roles. Be ready to discuss your thought process and the steps you took to find solutions, as this role heavily relies on problem-solving abilities.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be working with users who may not have a strong IT background, showing that you can communicate effectively will be a big plus. Consider role-playing with a friend to refine your explanations.
✨Engage with the Role's Impact
Express your understanding of how your work will directly affect service delivery to the residents of Bury. Highlight your commitment to customer service and how you plan to engage with users to improve their experience with the applications.
