At a Glance
- Tasks: Lead a team to support and enhance corporate business applications for Bury Council.
- Company: Join Bury Council, a values-driven organisation serving nearly 200,000 people.
- Benefits: Enjoy hybrid working, training opportunities, and career progression in a growing team.
- Other info: Flexible working arrangements and a commitment to public service await you.
- Why this job: Make a real impact by improving essential services for thousands of users.
- Qualifications: Experience with corporate applications and strong leadership skills are essential.
The predicted salary is between 40000 - 50000 € per year.
Bury Council is looking for an experienced Applications Support Manager to lead the delivery and ongoing development of our corporate business applications portfolio. This is a senior operational role with responsibility for ensuring that key corporate systems supporting services such as Finance, HR, Payroll, Procurement and wider corporate functions are reliable, secure and aligned to business needs.
Our current enterprise applications include Unit4 (ERP), iTrent, Civica Open Revenues, Civica APP, Civica Pay, Access PaySuite and Civica Modgov, alongside other corporate line-of-business systems. You will lead a team of Applications Support Officers, work closely with senior stakeholders across the organisation, and act as the technical and service management authority for your application portfolio. The role combines people leadership, supplier management and technical oversight, and is ideal for someone who enjoys owning services end-to-end and driving continuous improvement.
What you’ll be doing:
- Leading and managing a team of Applications Support Officers delivering support for corporate business applications.
- Owning the reliability, usability and performance of corporate systems, ensuring they are fit for purpose and meet service requirements.
- Ensuring consistent provision of second-line application support to the Service Desk, with clear escalation and resolution pathways.
- Acting as the final point of escalation and subject-matter expert for corporate business applications.
- Working closely with business stakeholders to gather feedback, resolve service issues and agree service improvement initiatives.
- Managing relationships with system suppliers, tracking product roadmaps and planning upgrades and enhancements proactively.
- Ensuring all changes are properly logged, authorised and communicated in line with change and governance processes.
- Maintaining accurate documentation, asset records and licence compliance.
- Developing team capability through performance management, coaching and continuous improvement.
What we’re looking for:
- You’ll be an experienced applications or business systems professional with the confidence to lead people, manage suppliers and operate effectively in a complex organisational environment.
- Significant experience supporting corporate or enterprise business applications within a large or complex organisation.
- Experience of systems such as Unit4 (ERP), iTrent, Civica or similar large-scale corporate platforms highly desirable.
- Proven people-management experience, with the ability to lead, motivate and develop technical teams.
- A strong understanding of service management principles in line with ITIL best practice (formal qualification or equivalent experience).
- Experience managing competing priorities and maintaining service quality in a live operational environment.
- The ability to build effective working relationships with senior business stakeholders and external suppliers.
- Strong organisational and communication skills, with a focus on service outcomes and continuous improvement.
We welcome applicants with strong transferable experience across corporate applications, even if you have not worked with every system listed.
Why join Bury Council?
- Lead and shape the delivery of mission-critical corporate systems used across a complex organisation providing services to almost 200,000 people.
- Real ownership of services, suppliers and service improvement for over 5,000 users.
- Hybrid working with flexibility built around service needs.
- Access to training, development and progression within a growing DDaT function.
- A values-driven organisation committed to public service, quality and inclusion.
Additional information:
- Occasional out of hours working may be required during upgrades, incidents or major service changes.
- Office attendance is currently two days per week but may change in line with service needs.
- Duties must be carried out in accordance with data protection, security, health and safety, and dignity at work policies.
Applications Support Manager (Corporate Business Applications) employer: Career Choices Dewis Gyrfa Ltd
Bury Council is an exceptional employer, offering the opportunity to lead and shape the delivery of vital corporate systems that serve nearly 200,000 residents. With a strong commitment to public service, a values-driven culture, and a focus on employee development, you will enjoy hybrid working arrangements and the chance to make a meaningful impact while advancing your career within a supportive and inclusive environment.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Manager (Corporate Business Applications)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Applications Support Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its applications. We want you to be able to discuss how your experience with systems like Unit4 or iTrent can directly benefit Bury Council. Show them you’re the perfect fit!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Applications Support Manager (Corporate Business Applications)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with corporate business applications. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:Since this role involves leading a team, it’s crucial to demonstrate your people management experience. Share examples of how you've motivated and developed teams in the past – we love to see that kind of passion!
Highlight Your Technical Expertise:Don’t forget to mention your familiarity with systems like Unit4, iTrent, or Civica. We’re looking for someone who can be our go-to expert, so make sure to detail your technical skills and any relevant certifications you have.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Applications Inside Out
Make sure you’re familiar with the corporate business applications mentioned in the job description, like Unit4 and iTrent. Brush up on their functionalities and how they support various business functions. This will show your potential employer that you’re not just a candidate, but someone who can hit the ground running.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved performance. Bury Council is looking for someone who can manage and develop a team, so showcasing your people management experience will be key.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've handled service issues or escalations in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your ability to maintain service quality and resolve conflicts effectively.
✨Build Relationships with Stakeholders
Think about how you’ve built effective working relationships with senior stakeholders in the past. Prepare to share examples of how you gathered feedback and implemented service improvements. This will demonstrate your understanding of the importance of collaboration in a complex organisational environment.
