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For Companies At a Glance
- Tasks: Assist the public and police with enquiries, providing guidance and support.
- Company: Join Dyfed Powys Police, a diverse and inclusive employer.
- Benefits: Enjoy 24 days annual leave, flexible working, and health support.
- Other info: Great career progression opportunities and a supportive work environment.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25950 - 27204 £ per year.
An exciting opportunity has arisen to join us as a Public Enquiry Support in Ammanford Police Station.
Job Details
- Force: Dyfed Powys Police
- Role type: Police Staff
- Business area/Department: Operations
- Location: Ammanford
- Salary: £25,950 - £27,204
- Part/Full Time: Full Time
- Hours per Week: 37
- Type of Contract: Permanent
- Level of Welsh language ability required: 1
- Interview Date: 17 June 2026
- Closing Date: 05/05/2026, 23:55
What you will be doing?
- Deal with enquiries from members of the public and police officers/staff in person.
- Answer and action non-emergency (101) calls in a timely manner, even at times of exceptional demand.
- Provide advice and guidance to customers, signposting where relevant to other agencies for non-police matters.
What can you expect?
- All new starters will have a buddy/mentor to support you when you join.
- 24 days annual leave (rises to 29 days with 5 years’ service) plus 8 bank holidays.
- Additional 24 days flexi leave (role dependant).
- Access to on-site gyms and fitness classes.
- Hybrid/Agile working (role dependant).
- Discounts from various retailers via the Blue Light Scheme.
- Cycle to Work Scheme.
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy.
- Pension scheme.
- Staff Support Networks.
- Flexible working opportunities.
- Generous maternity/paternity and adoption leave entitlements.
- Sick pay provisions.
Diversity and Welsh language
Dyfed Powys Police are inclusive employers and strive to have a workforce representative of the communities they police and serve. We believe that we will benefit from the variety of thinking, approach, and skills that diversity can bring; all of which helps us to deliver a better policing service. We continue to work towards creating a safe, open culture that is ethical and inclusive of all. We have a range of staff networks and groups to provide specific support and advice, and our aim is to recruit talented people with a diverse range of skills and experience. We welcome applications from all backgrounds and communities regardless of age, gender, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious beliefs. We are committed to being a bilingual organisation and any application submitted in Welsh will not be treated less favourably than an application made in English.
Public Enquiry Support in Ammanford employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Enquiry Support in Ammanford
✨Tip Number 1
Get to know the role and the team! Research Dyfed Powys Police and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Public Enquiry Support, you'll be dealing with the public and police staff. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Ammanford Police Station.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities directly from us, making your job search smoother.
We think you need these skills to ace Public Enquiry Support in Ammanford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Public Enquiry Support role. We want to see how you can handle enquiries and provide excellent customer service, so don’t hold back!
Showcase Your Communication Skills: Since you'll be dealing with the public and police staff, it's crucial to demonstrate your communication abilities. Use clear and concise language in your application to show us you can convey information effectively.
Highlight Relevant Experience: If you've got experience in customer service or handling enquiries, make it shine! We love seeing how your past roles have prepared you for this position, so share those stories that showcase your problem-solving skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role
Familiarise yourself with the specific duties of a Public Enquiry Support role. Understand how to handle enquiries and provide guidance effectively. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Practice Active Listening
During the interview, show that you can listen attentively. This is crucial for dealing with public enquiries. Practise summarising what the interviewer says to ensure you understand their points, which will also reflect your communication skills.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss scenarios where you've successfully resolved issues or provided support. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to handle non-emergency calls and direct people to the right resources.
✨Emphasise Your Commitment to Diversity
Dyfed Powys Police values diversity, so be ready to talk about how you can contribute to an inclusive environment. Share any experiences you have working with diverse groups or how you’ve supported inclusivity in previous roles.