At a Glance
- Tasks: Design and implement full-stack Amazon Connect solutions for an amazing customer experience.
- Company: Join a leading tech giant known for innovation and customer focus.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and collaboration with top AWS teams.
- Why this job: Be at the forefront of tech, shaping customer interactions with cutting-edge solutions.
- Qualifications: 2 years in technical roles, AWS certifications, and programming skills in Python, Node.js, and React.
The predicted salary is between 50000 - 70000 £ per year.
The Amazon CX Engineer is a professional services role focused on the design, implementation and tier 2 support of full‑stack Amazon Connect solutions. This position delivers customer experience solutions through infrastructure and application development expertise.
Key Responsibilities
- Design and build Amazon Connect environments, including infrastructure and contact flows for voice, chat and email.
- Implement and support Amazon Connect features including Step‑by‑Step Guides, Cases and Diallers.
- Integrate Amazon Connect with other AWS components or external systems using AWS Lambda.
- Develop, maintain, and optimize Amazon Lex and Conversational AI interfaces.
- Build custom reporting solutions using DSQL.
- Work directly with clients to gather requirements and deliver technical solutions.
- Collaborate with AWS teams and partners during implementation projects.
- Deliver client‑facing training on Amazon Connect technologies.
- Provide technical guidance from design to deployment.
- Document technical designs and operational procedures.
- Travel to client sites as required to support project activities.
Minimum Required Qualifications
- 2 years of experience in technical implementation or consulting roles.
- Amazon Connect Communications Specialist.
- Amazon Connect Developer Specialist.
- AWS Certified Cloud Practitioner.
- Working towards any AWS Associate level certification.
Additional Technical Skills
- Python, Node.js, and React programming experience.
- Infrastructure as code using CDK and Terraform.
- API design and development.
- Strong SQL skills and experience developing custom reporting or analytics solutions.
- Security best practices knowledge.
- Version control systems (Git).
Amazon CX Engineer employer: Career Choices Dewis Gyrfa Ltd
As an Amazon CX Engineer, you will thrive in a dynamic and innovative environment that prioritises employee growth and development. Our collaborative work culture encourages creativity and problem-solving, while our commitment to cutting-edge technology ensures you are always at the forefront of industry advancements. With opportunities for professional training and a focus on work-life balance, we offer a rewarding career path in a location that fosters both personal and professional fulfilment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Amazon CX Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at Amazon or similar companies. A friendly chat can lead to insider tips and maybe even a referral!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects related to Amazon Connect, AWS Lambda, or any relevant tech. This gives you a chance to demonstrate your expertise beyond just words.
✨Tip Number 3
Prepare for the interview by practising common technical questions and scenarios related to Amazon Connect. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Amazon CX Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Amazon Connect and any relevant AWS certifications. We want to see how your skills match the role, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience solutions and how your background makes you a perfect fit for the Amazon CX Engineer role. Let us know what excites you about working with us!
Showcase Your Projects:If you've worked on any projects involving Amazon Connect, AWS Lambda, or conversational AI, make sure to mention them. We love seeing real-world applications of your skills, so include links or descriptions of your work if possible!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Amazon Connect Inside Out
Make sure you’re well-versed in Amazon Connect and its features. Brush up on how to design and build environments, implement contact flows, and integrate with AWS components. Being able to discuss your hands-on experience will show that you’re not just familiar with the theory but can apply it practically.
✨Showcase Your Technical Skills
Prepare to talk about your experience with programming languages like Python, Node.js, and React. Be ready to discuss how you've used these skills in past projects, especially in relation to infrastructure as code and API development. This will demonstrate your technical prowess and problem-solving abilities.
✨Client Interaction is Key
Since this role involves working directly with clients, think of examples where you’ve gathered requirements or delivered training. Highlight your communication skills and how you’ve successfully collaborated with teams. This will show that you can bridge the gap between technical solutions and client needs.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their current projects, team dynamics, or future plans for Amazon Connect. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
