At a Glance
- Tasks: Provide essential IT support and troubleshoot issues for schools in our trust.
- Company: Join a supportive and collaborative school community focused on education.
- Benefits: Competitive salary, generous pension scheme, and family-friendly leave packages.
- Other info: Opportunities for professional development and a commitment to diversity and inclusion.
- Why this job: Make a real difference by helping schools with their IT needs and enhancing education.
- Qualifications: Experience in IT support, strong problem-solving skills, and a service-first attitude.
The predicted salary is between 28598 - 28598 € per year.
Contract type: Permanent
Hours: 37 per week
Salary: CSET 9 £28,598
Location: Mangotsfield School
About the role
As an IT Service Desk Engineer, you will be a key, visible component of our service-focused IT team. You’ll be delivering vital technical assistance and advice to schools across our trust. Working within our central service desk you will be the primary point of contact for all IT queries, triaging tickets raised via phone, email, and our web portal to ensure issues are resolved swiftly and efficiently.
- Troubleshoot IT issues both in person and remotely with an aim for first-time fixes.
- Work closely with Infrastructure Engineers and 3rd party vendors to build, maintain, and support Trust-wide systems.
- Fulfill service requests for equipment and access, set up AV hardware, and undertake physical hardware installations or moves.
- Document resolutions for common issues and maintain an accurate IT asset register and Service Management System.
- Engage in project-related work and visit schools within the trust to develop localized knowledge and provide high-quality, hands-on support.
About you
We are looking for a proactive professional with a "service-first" attitude who thrives on helping others. You should have demonstrable experience working in an IT environment that requires deep analysis and troubleshooting to resolve end-user queries.
- Be personable and capable of building effective relationships with both technical and non-technical staff, as well as external partners.
- Hold a full UK driving licence and have your own method of transport.
- Be confident in troubleshooting IT issues, even when exploring equipment or software areas that may be new to you.
- Gather and analyse information from various sources and tools to drive an issue toward a resolution.
- Be excited to develop your knowledge across a wide range of platforms and technologies through collaboration and hands-on experience.
- Be willing and able to attend various school sites as required to provide onsite support and training to staff.
We can offer you
- A supportive trust and school community.
- Strong collaboration across the trust family of schools and access to a centralised team of specialists across all areas of school operations.
- A commitment to high-quality CPD, with dedicated time and budget for your development.
- A values-driven ethos where diversity, equity and inclusion are lived every day.
- Recognition of continuous service (modification order) to protect employment rights and entitlements.
- Local Government Pension Scheme with generous employer contributions and death-in-service cover.
- Occupational sick pay to support you during illness or unexpected emergencies.
- Family-friendly leave packages to help maintain a healthy work-life balance.
In order to apply for this role please complete an application form by 8am, 26th May. Please let us know if you require any adjustments as part of the process. Further details and additional information about our trust may be viewed on our website. Please know that depending on the number of applications received we may decide to close the advert early. If you do not hear from us by a week after the closing date then please assume that you have not been shortlisted for an interview. If you have previously applied for this role there is no requirement to apply again, all applications will be reviewed. We wish you all the best in your future and ask that you join our E-Teach Talent Pool so as to keep up to date with all of our latest current opportunities.
CSET is committed to equal opportunities and encourages applicants from all backgrounds and communities, as we recognise the importance and benefit this has for our students.
IT Service Desk Engineer in Alveston employer: Career Choices Dewis Gyrfa Ltd
CSET is an exceptional employer, offering a supportive and collaborative environment where IT Service Desk Engineers can thrive. With a strong commitment to professional development, generous benefits including a Local Government Pension Scheme, and a values-driven culture that prioritises diversity and inclusion, employees are empowered to grow while making a meaningful impact in the education sector. Located in Mangotsfield, you will have the opportunity to engage directly with schools, providing vital support and fostering relationships that enhance the learning experience for students.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer in Alveston
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in education. They might know about openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common IT Service Desk scenarios. Think about how you'd troubleshoot issues and communicate solutions clearly. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be friendly and approachable. Building relationships is key in this role, so let your service-first attitude come through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities there, so keep checking back!
We think you need these skills to ace IT Service Desk Engineer in Alveston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the IT Service Desk Engineer role. We want to see how you can bring your unique flair to our service-focused team!
Show Off Your Troubleshooting Skills:In your written application, don’t shy away from sharing specific examples of how you've tackled IT issues in the past. We love hearing about those first-time fixes and how you’ve helped others through tech challenges!
Be Personable:Remember, we’re looking for someone who can build relationships with both technical and non-technical staff. Use your application to showcase your communication skills and how you connect with people across different backgrounds.
Apply Through Our Website:We encourage you to submit your application via our website. It’s the best way to ensure it gets to us directly, and you’ll find all the details you need to make your application shine!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with common IT issues and troubleshooting techniques, especially those relevant to schools. Being able to discuss specific examples of how you've resolved similar problems will show your expertise.
✨Show Off Your People Skills
As an IT Service Desk Engineer, you'll be interacting with both technical and non-technical staff. Prepare to share examples of how you've built relationships and communicated effectively in past roles. This will demonstrate your 'service-first' attitude and ability to work collaboratively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like how you'd handle a tricky IT issue or a frustrated user. Practise your responses to these types of questions, focusing on your problem-solving process and how you keep users informed throughout.
✨Research the Trust and Its Schools
Take some time to learn about the trust and the schools you'll be supporting. Understanding their values and challenges will help you tailor your answers and show that you're genuinely interested in contributing to their mission of providing a great education.
