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- Tasks: Support the team by processing referrals and managing appointments in a fast-paced environment.
- Company: Join Greater Manchester Mental Health NHS Foundation Trust, dedicated to improving mental health services.
- Benefits: Enjoy 27 days annual leave, flexible working options, and exclusive discounts.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: Strong organisational skills and ability to work independently in a dynamic setting.
- Other info: Great career growth opportunities and a supportive team culture.
The predicted salary is between 30000 - 42000 £ per year.
The Greater Manchester Mental Health Talking Therapies Division offers psychological treatment for anxiety and depression, including specialist Post Covid Syndrome and Employment Support teams to the areas of Bolton, Manchester, Salford, Trafford, and Wigan.
As a Team Administrator, you will play a pivotal role in supporting the division to create a positive and seamless experience for our patients. Based in Trafford, the Team Administrator will play a key role in supporting the smooth and efficient running of the service. This position is central to maintaining high standards across administrative operations and contributes directly to the overall effectiveness of the wider team.
Join us in this fulfilling career opportunity where your self-motivation and enthusiasm will thrive in a fast‑paced environment that embraces change.
Please note this role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.
Responsibilities
- Process all referrals received into the Service, ensuring updates to clinical information systems align with Trust and Service guidelines.
- Monitor shared administration email inboxes and action in a timely manner.
- Answer telephone calls professionally, record accurate messages and update clinical information systems while maintaining confidentiality.
- Schedule appointments based on clinical requirements set by the clinicians and in agreement with patients.
- Greet Service users and visitors at reception.
- Open, date‑stamp, sort and process all incoming mail (including email), linking it to previous correspondence when necessary, and ensure that outgoing post is sent in a timely manner.
- Utilise various software programmes to produce, maintain and distribute clinical correspondence to Service users.
- Efficiently manage appointments in a fast‑paced environment, aligning with Service targets.
- Organise workload to meet all deadlines, ensuring completion of day‑to‑day tasks.
- Demonstrate flexibility to adapt to changing priorities.
- Work independently, using own initiative to make decisions in a constantly changing environment, using judgement to manage queries appropriately or elevate when necessary.
- Ensure compliance with Trust guidelines, policies and procedures related to confidentiality, disclosure information and the Data Protection Act (GDPR) at all times.
- Accurately record and communicate all messages.
- Provide an administration function to the Service as a whole, Service Users and health professionals that we come into contact with.
- Use office equipment and Trust systems at all times.
- Attend and contribute to meetings/mandatory training arranged.
- Other associated duties that fall within the scope of the Administration Team.
Staff benefits
- Pay Enhancements - 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Cycle to work scheme
- Salary sacrifice car scheme
- Blue Light Card Discounts
- FuelGenie Fuel Cards (for applicable roles)
Team Administrator | Greater Manchester Mental Health NHS Foundation Trust in Altrincham employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Administrator | Greater Manchester Mental Health NHS Foundation Trust in Altrincham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Greater Manchester Mental Health NHS Foundation Trust on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in a Team Administrator.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative roles. Think about how your skills align with their needs, especially around managing appointments and handling confidential information. We want to show them we’re the perfect fit!
✨Tip Number 3
Dress the part! First impressions matter, so make sure we look professional and approachable. A smart outfit can boost our confidence and help us feel ready to tackle any questions that come our way.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds. It shows our enthusiasm for the role and gives us another chance to highlight why we’d be great as a Team Administrator.
We think you need these skills to ace Team Administrator | Greater Manchester Mental Health NHS Foundation Trust in Altrincham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Administrator role. Highlight relevant experience and skills that match the job description, like your ability to manage appointments and handle administrative tasks efficiently.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your self-motivation and flexibility make you a great fit for the fast-paced environment at Greater Manchester Mental Health.
Showcase Your Communication Skills: Since you'll be handling calls and emails, it's crucial to demonstrate your strong communication skills. Mention any previous experience where you've successfully managed correspondence or interacted with service users.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to follow the application process as outlined.
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Administrator. Familiarise yourself with the specific tasks mentioned in the job description, like processing referrals and managing appointments. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Organisational Skills
As a Team Administrator, organisation is key. Prepare examples from your past experiences where you successfully managed multiple tasks or adapted to changing priorities. This will show that you can thrive in a fast-paced environment, just like the one they have at Greater Manchester Mental Health.
✨Practice Professional Communication
Since you'll be answering calls and greeting service users, practice your professional communication skills. You might want to role-play common scenarios with a friend, focusing on clarity and confidentiality. This will help you feel more confident during the actual interview.
✨Demonstrate Your Initiative
The job requires someone who can work independently and use their initiative. Think of instances where you took charge of a situation or made decisions without guidance. Be ready to share these stories to illustrate your ability to manage queries effectively and adapt to changes.
