At a Glance
- Tasks: Lead a volunteer team, drive sales, and ensure top-notch customer service.
- Company: Join Sue Ryder, a charity with a strong community focus.
- Benefits: Enjoy 27 days holiday, rising to 33, plus competitive salary and benefits.
- Other info: Inclusive workplace committed to diversity and accessibility.
- Why this job: Make a difference in your community while developing leadership skills.
- Qualifications: Retail experience and strong customer service skills required.
The predicted salary is between 25009 - 25009 £ per year.
Location: 73-75 George St, Altrincham WA14 1RN
Contract: Permanent
Hours: Full time, 37.5 hours per week including weekends on rota
Salary: £25,009.09 per year plus reward and benefit scheme
Disability Confident: Yes
Closing date: 15/07/2026
Role Overview
As the Shop Supervisor you will lead a large volunteer team, drive sales and ensure a high standard of customer service and merchandising in the Sue Ryder Altrincham shop.
Key Responsibilities
- Help drive business, push sales and achieve targets.
- Lead a team to deliver great customer service to donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Recruit, train and retain a volunteer team, providing leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring health & safety priorities.
- Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
- Act as a brand ambassador for Sue Ryder, supporting in-store campaigns and national fundraising initiatives.
- Operate the EPOS system for stock and sales processes.
Qualifications & Skills
- Retail experience with excellent customer service skills.
- Previous supervisory experience and proven team leadership.
- Experience in cash handling/till operations.
- Basic IT skills (emails, instant messaging, video calls).
- Organisational skills.
- High street retail or leisure/hospitality background.
- KPI and target‑driven experience.
- Health & Safety knowledge.
- Team player, key holder/opening/closing responsibilities.
- Ability to work with volunteers and engage the local community.
- Knowledge of merchandising and stock rotation is desirable.
Competitive benefits: 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time).
Disability and Inclusion
At Sue Ryder, we are committed to encouraging equity, diversity and inclusion. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ individuals, those from lower socio‑economic backgrounds, and those living with disabilities. We are a Disability Confident employer and offer the ‘Offer an Interview’ scheme for disabled applicants who best meet the minimum essential criteria. We provide inclusive recruitment practices including remote interviews where needed, and accessibility support for the interview process.
Accessibility
Shop floor is one level, good to move around. Kitchen and other areas are on an upper floor with stairs; we offer accessibility support.
Shop Supervisor in Altrincham employer: Career Choices Dewis Gyrfa Ltd
Sue Ryder is an exceptional employer, offering a supportive and inclusive work environment in Altrincham. As a Shop Supervisor, you will benefit from competitive pay, generous holiday allowances, and opportunities for personal growth while leading a dedicated volunteer team. Our commitment to diversity and community engagement ensures that every employee can thrive and make a meaningful impact.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor in Altrincham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Career Choices Dewis Gyrfa Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Career Choices Dewis Gyrfa Ltd!
We think you need these skills to ace Shop Supervisor in Altrincham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Career Choices Dewis Gyrfa Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Career Choices Dewis Gyrfa Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Career Choices Dewis Gyrfa Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
