At a Glance
- Tasks: Be the friendly face of A&E, providing top-notch customer service and clerical support.
- Company: Join the Tameside and Glossop Integrated Care NHS Foundation Trust, a values-driven organisation.
- Benefits: Enjoy flexible working, generous leave, NHS pension, and wellness support.
- Other info: Flexible shifts available; enhance your earnings with unsociable hours pay.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and IT proficiency are essential; teamwork is key!
The predicted salary is between 23615 - 25674 £ per year.
We are currently looking for an enthusiastic individual to join our A&E reception team. Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis with a positive approach to customer care. The role involves providing reception support to the clinical team within the A&E Department. A good standard of IT skills and the ability to work on your own initiative and as part of a team are essential. Flexibility is required as the service operates 24 hours a day, 7 days a week; you will be required to work shift patterns that include days, evenings and nights. Unsociable hours over weekends, Bank Holidays and hours worked between 8:00pm – 6:00am will receive enhancement payments.
Responsibilities
- Provide a welcoming and professional first impression for patients/Healthcare Professionals at the A&E reception desk, both face-to-face and via telephone, ensuring an excellent customer service experience.
- Act as the first point of contact for enquiries in person, by phone or by email, and deal with enquiries in a professional, efficient, polite and courteous manner.
- Provide full clerical support to the A&E Department teams within the Hospital.
- Work as part of a team and without direct supervision to ensure the smooth running of the reception service.
- Provide administrative cover across all reception desks within A&E and Same Day Emergency Care.
- Work flexible shift patterns to cover days, evenings and nights as required by a 24/7 service.
Requirements / Qualifications
- Good interpersonal and communication skills; able to deal professionally with a wide range of people.
- Excellent IT skills and the ability to work using own initiative and within a team.
- Willingness to work flexible shift patterns, including weekends and nights.
Additional Information
Important Notice on Visa Sponsorship Eligibility: the Trust offers sponsorship but this role is not eligible for visa sponsorship under the UK Health and Care Worker visa route due to salary and/or skill level requirements. We welcome applications from individuals with the right to work in the UK. We are a values‑driven organisation and promote diversity and inclusion.
Benefits
- Flexible working
- 27–33 days annual leave plus bank holidays
- Sick pay
- NHS Pension Scheme
- Free eye tests and health checks
- Gym discount
- Free bicycle loan scheme
- Salary sacrifice car scheme
- Support with stress, bereavement, relationships, finance, and more.
The job description provides an overview of main tasks and responsibilities; the person specification focuses on qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below outlines the criteria against which applications will be assessed.
This advert closes on Sunday 28 Sep 2025.
A&E Receptionist | Tameside and Glossop Integrated Care NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
Tameside and Glossop Integrated Care NHS Foundation Trust is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working hours, generous annual leave, and a comprehensive benefits package including NHS Pension Scheme and wellness support, we ensure our A&E Receptionists thrive in a dynamic environment dedicated to providing outstanding patient care.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land A&E Receptionist | Tameside and Glossop Integrated Care NHS Foundation Trust
✨Tip Number 1
Get to know the A&E department! Familiarise yourself with the team and the environment. This will help you feel more confident during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with the public, it’s crucial to demonstrate your ability to handle enquiries professionally. Role-play with a friend or family member to sharpen those skills.
✨Tip Number 3
Show off your IT skills! Be ready to discuss your experience with relevant software and systems. If you can, bring examples of how you've used these skills in past roles to make a strong impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace A&E Receptionist | Tameside and Glossop Integrated Care NHS Foundation Trust
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about interacting with patients and healthcare professionals, make sure to highlight your excellent communication skills in your application. Use examples that showcase how you've dealt with the public or handled enquiries effectively.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the A&E Receptionist role. Mention your IT skills and any experience you have working in a fast-paced environment.
Be Honest About Your Flexibility:The job requires flexibility with shift patterns, so be upfront about your availability. If you’re willing to work nights, weekends, or bank holidays, let us know! It shows you're committed and ready to jump in when needed.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to the right people and stands out in the crowd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the A&E Receptionist role. Familiarise yourself with the responsibilities listed in the job description, such as providing excellent customer service and clerical support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As an A&E Receptionist, you'll be the first point of contact for patients and healthcare professionals. Practice articulating your thoughts clearly and politely. You might even want to prepare a few examples of how you've successfully handled difficult situations or provided exceptional customer service in the past.
✨Demonstrate Flexibility and Team Spirit
The role requires working flexible shifts, so be ready to discuss your availability and willingness to adapt. Highlight any previous experience working in a team environment, especially in high-pressure situations, to show that you can contribute positively to the A&E reception team.
✨Brush Up on Your IT Skills
Since good IT skills are essential for this role, make sure you're comfortable with common software and systems used in healthcare settings. If you have experience with specific tools or platforms, mention them during the interview to demonstrate your readiness to hit the ground running.
