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- Tasks: Be the friendly face of admissions, helping people navigate their journey.
- Company: Join a customer-focused organisation that values your contribution.
- Benefits: Earn £13.50 per hour with great benefits in a supportive environment.
- Why this job: Make a real difference by providing excellent customer service.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Temporary role until September 2026 with full-time hours.
The predicted salary is between 28000 - 32000 £ per year.
Looking to join a customer-focused organisation where you can play a key role in supporting people at an important stage of their journey? This offers the opportunity to be the first point of contact, providing a professional, welcoming and efficient service within a busy admissions function.
In the Admissions and Enquiries Assistant role, you will be:
- Acting as the first point of contact via email, phone, webchat and in person providing a friendly, responsive and customer-focused enquiry service
- Supporting people through the process and directing queries to relevant teams when needed
- Coordinating responses to all enquiries and logging information on internal CRM systems providing administration duties and maintaining confidentiality
To be successful, you will need:
- Previous customer service and administration experience
- Excellent communication and interpersonal skills with a strong customer-service focus
- Confidence engaging with a wide range of people
- IT skills, including Microsoft Office, with the ability to learn new systems
- The ability to work independently and as part of a team
- A calm, professional approach in a busy environment
This is a temporary role up until September 2026, working full time 37 hours per week. You'll be office based in Wrexham on a salary of £13.50p/h plus benefits. If you enjoy helping people and delivering a high-quality customer experience, we’d love to hear from you.
Admissions Assistant employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Assistant
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their customer-focused culture.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being friendly and professional is key. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your IT skills! Brush up on Microsoft Office and any CRM systems you might encounter. If you can demonstrate your tech-savviness during the interview, it’ll give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Admissions Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your friendly and responsive approach.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Admissions Assistant role. Use the job description as a guide and reflect on how your skills and experiences align with what we’re looking for.
Be Professional and Personable: Since you'll be the first point of contact, it’s important to convey both professionalism and warmth in your written application. We want to see your personality shine through while maintaining a professional tone—this is key in a customer-focused role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples from your past experiences where you provided excellent service, especially in busy environments. This will help you demonstrate your ability to handle enquiries effectively.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be prepared to discuss how your previous experience aligns with the role of Admissions Assistant, particularly in terms of communication and administration.
✨Practice Your Communication Skills
Since this role involves engaging with a wide range of people, practice your verbal and written communication skills. You might want to role-play common scenarios you could face, like handling a difficult enquiry or providing information clearly and concisely.
✨Show Enthusiasm for the Organisation
Research the organisation and be ready to express why you want to work there. Highlight your passion for helping people during their admissions journey and how you can contribute to creating a welcoming environment.
