At a Glance
- Tasks: Coordinate patient admissions and manage appointments in a busy healthcare environment.
- Company: Join the NHS Trust known for outstanding patient care and a supportive team culture.
- Benefits: Enjoy a permanent role with full-time hours and opportunities for professional development.
- Other info: Be part of a dynamic team dedicated to providing five-star patient care.
- Why this job: Make a real difference in patients' lives while gaining valuable administrative experience.
- Qualifications: Strong communication skills and ability to work under pressure are essential.
The predicted salary is between 29970 - 36483 £ per year.
We are recruiting for an Administrative Assistant within the Cardio-Respiratory team. The post holder will co-ordinate the admission/attendance of patients to the Cardio-Respiratory Department & the Cardiac Diagnostic Centre. To schedule procedures ensuring that an efficient, timely and patient focussed service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS National Guidelines.
There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative. Dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover with colleagues working where appropriate.
Key Duties:
- Book Diagnostic appointments using the PAS/CRIS & NHS e-referral system and identify the type of out-patient appointment required.
- Obtain relevant reports/information and request HRS/case notes.
- Update the PAS system and NHS e-referral with all information following patient referral triage with all special requirements.
- Responsible for organising patient attendance ensuring that the diagnostic investigations are scheduled appropriately for clinical needs.
- This will involve telephoning and booking appointments using a number of computerised systems.
- To compile and update waiting lists for necessary diagnostics procedures.
- Print off daily patient lists from Medway and CRIS. Print off referrals from the NHS e-referral system.
Deal efficiently and effectively with telephone calls (patient, consultants, secretaries, diagnostic centre, GP’s etc). Ensuring confidentiality is strictly maintained and complying with Data Protection Act. Contact patient to offer appointments that are convenient, agree and book date and arrange for letter and appropriate literature to be sent to the patient.
Ensure that all patients are offered a choice of date and time for their admissions with reasonable notice within the relevant NHS maximum waiting times. Telephone patients with details of cancellations/admissions when required. Deal with resultant patient queries in a polite and courteous manner. Cancel and re-arrange admissions/attendance as and when needed (via ward, consultant, patients etc).
Liaise with Team Leader and Administration Service Co-ordinator over late cancellations and arrange any back-filling if appropriate. Ensure all cancelled day case admissions or out-patient attendances (both patients and hospital initiated) and DNA’s are followed up efficiently. Provide general advice and guidance to patients and relatives on admissions/attendance.
Inform wards, secretaries, consultants and the diagnostic centre of all arranged attendances or any changes/cancellations. Recording, accessing and updating Patient Information on Medway system in a timely and accurate manner. Record National operation codes for all practices undergoing day case procedures on Medway.
Participate in the reception rota for both St Helens & Whiston sites. If consultants/cardiac nurses on annual leave ensure that adequate cover is in place before booking into session. Liaise with CDC Manager and ASC in order to ensure Cardiac Diagnostic sessions are utilised when consultants/cardiac nurses on annual leave.
When booking urgent patients, ensuring wards, TCI requirements, operational services, Diagnostic Centre are aware of patient’s attendance/admissions. Keep both electronic and paper diaries up to date. Liaise with ASC on a regular basis in order to manage waiting lists effectively whilst working within government guidelines (Access Targets).
Adhere to all relevant national and local deadlines/targets. Request and check case sheets for any potential missed additions and highlight to Supervisor/Managers. Liaise with other hospitals both NHS and private. Liaise with all other staff clerical, secretarial, wards, diagnostic centre, GP’s etc.
Use computer software/systems word, excel, Medway, CRIS & ERS. Maintain a safe environment within the workplace whilst adhering to Health and Safety policy. Cover colleague’s sickness/annual leave when necessary. Ensure all up to date Trust and Departmental policies and procedures are adhered to. Performing all ad-hoc clerical duties as required ie. E-mail, photocopying, typing and telephone calls.
Administrative Responsibilities:
- Ensure patient activity is recorded real time on relevant Trust Information System.
Teaching & Training Responsibilities:
- Take part in Trust appraisal process, agreeing objectives and a personal development plan annually. As required attend regular mandatory training and other training courses relevant to the job.
Research & Audit:
- Participate in and assist in audits.
Administration Assistant - Cardio-Respiratory Team employer: Career Choices Dewis Gyrfa Ltd
St Helens and Knowsley Teaching Hospitals NHS Trust is an exceptional employer, offering a supportive work culture that prioritises Five Star Patient Care and values the contributions of over 9,000 dedicated staff. With a commitment to employee growth through regular training and development opportunities, this role within the Cardio-Respiratory team not only provides meaningful work in a dynamic environment but also allows for personal and professional advancement in a highly regarded NHS Trust. Located in a vibrant community, employees benefit from a collaborative atmosphere and the chance to make a real difference in patients' lives.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant - Cardio-Respiratory Team
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Cardio-Respiratory team and their work. This shows you’re genuinely interested and helps you tailor your answers to what they value.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially around patient care and administrative tasks.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and appropriate for the NHS environment. It’ll boost your confidence too!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Administration Assistant - Cardio-Respiratory Team
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administration Assistant role. Highlight your relevant experience in coordinating patient admissions and managing appointments, as this will show us you understand the job requirements.
Showcase Your Skills:We want to see your organisational skills shine! Mention any experience you have with computer systems like Medway or CRIS, and how you've handled busy workloads in the past. This will help us see how you can thrive in our fast-paced environment.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administration Assistant in the Cardio-Respiratory team. Familiarise yourself with the key duties listed in the job description, such as scheduling appointments and managing patient information. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Practice Your Communication Skills
As you'll be dealing with patients and healthcare professionals, strong communication skills are essential. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend to get comfortable discussing how you'd handle patient queries or cancellations politely and efficiently.
✨Showcase Your Organisational Skills
The job requires excellent organisational abilities, especially when managing tight deadlines and multiple tasks. Prepare examples from your past experiences where you've successfully juggled various responsibilities or improved processes. This will highlight your capability to thrive in a busy environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like dealing with stressed patients or managing last-minute cancellations. Think through potential scenarios beforehand and outline your approach. This will show the interviewers that you're proactive and ready to tackle challenges head-on.
