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For Companies At a Glance
- Tasks: Be the go-to person for property owners and ensure guests have unforgettable holiday experiences.
- Company: Join the vibrant Manor Cottages team in a beautiful Bourton-On-The-Water office.
- Benefits: Enjoy a competitive salary, generous holidays, and bonuses, plus discounts on stays.
- Why this job: Make a real difference in people's holiday experiences while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible hours, training opportunities, and a commitment to diversity await you.
The predicted salary is between 25000 - 25000 £ per year.
Salary: £25,000.00 per year
Contract Type: Permanent
Hours: Full time
Disability Confident: Yes
Closing Date: 28/02/2026
About this job
Join our thriving Manor Cottages Team. Location: Our lovely Bourton-On-The-Water office.
About the Role
We’re looking for a proactive and people-focused Account Manager to join our busy team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. As part of the team, you’ll also join our on-call rota (one week in four), earning an extra £350–£525 per week for handling urgent guest issues.
Responsibilities
- Serve as primary contact for owners, offering guidance and support.
- Respond to guest and owner queries quickly and efficiently.
- Keep accurate records of all communications.
- Work with owners to improve property performance and compliance.
- Collaborate with teams across Property Services, Quality & Revenue Management.
- Handle feedback to help improve guest satisfaction.
- Cover out-of-hours emergency phone (own car required).
Requirements
- Customer service or customer relations experience.
- Strong communication and organisation skills.
- Confidence working independently and as part of a team.
- IT literacy, especially MS Office.
- Ability to problem-solve under pressure.
- Bonus points: travel or hospitality experience, knowledge of local area, previous phone and face-to-face customer service experience.
Benefits
- Annual bonus up to 10% of salary.
- 33 days holiday (including bank holidays) and extra days with long service.
- Birthday off.
- Two paid volunteering days each year.
- Proud to be a BCorp.
- Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay).
- Generous discounts on stays for you, family & friends.
- Employee savings scheme.
- 24/7 mental health support.
- Health cash plan.
- Loads of training & development opportunities.
- Long service awards.
- Commitment to diversity, inclusion & welcoming people from all backgrounds.
Need adjustments during the recruitment process? Just let us know, we’ll be happy to help. Apply now and help us create amazing holidays with Manor Cottages.
Account Manager employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Account Managers and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself and let your passion for customer service shine through. Remember, they’re looking for someone who fits into their team culture as much as they are for skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our Manor Cottages team!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and help us get a feel for how you'd fit into our team.
Tailor Your Application: Make sure to tailor your application to the Account Manager role. Highlight your customer service experience and any relevant skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your experiences and skills, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Manor Cottages.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Account Manager role. Familiarise yourself with the responsibilities and how they relate to customer service and property management. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your People Skills
As an Account Manager, you'll be the first point of contact for property owners and guests. Prepare examples from your past experiences that highlight your strong communication and problem-solving skills. Be ready to discuss how you've handled challenging situations in a customer-focused manner.
✨Research the Company Culture
Take some time to learn about Manor Cottages and their commitment to diversity and inclusion. Understanding their values will allow you to align your answers with what they’re looking for in a candidate, showing that you’re not just a fit for the role but also for the team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, on-call rota, or training opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
