At a Glance
- Tasks: Manage customer orders and ensure exceptional service in a fast-paced environment.
- Company: Join a well-established business with a supportive team culture.
- Benefits: Competitive salary, pension, cycle to work scheme, and onsite physio.
- Other info: Dynamic role with opportunities for growth and collaboration across departments.
- Why this job: Build relationships and develop your career while making a real impact.
- Qualifications: A Level education and experience in sales or customer service preferred.
The predicted salary is between 25000 - 30000 £ per year.
An exciting opportunity has arisen for an organised and customer-focused Account Executive to join a busy Internal Sales team based on Deeside Industrial Estate. This is a varied role where you'll be responsible for managing customer requirements from order processing through to delivery, ensuring exceptional customer service while supporting the company's operational and commercial objectives. You'll work closely with customers, production, purchasing and accounts, making this an ideal opportunity for someone who enjoys building relationships and thrives in a fast-paced manufacturing environment.
Hours: Mon-Fri 9am-5pm
Pay: £25,000-£30,000 DOE
Key Responsibilities
- Create specifications on the ERP system (Dynamics 365)
- Verify artwork availability for customer orders
- Manage Vendor Managed Inventory (VMI) and customer forecasts
- Generate sales and production orders
- Apply customer pricing and obtain spot pricing where required
- Attend production meetings for new jobs
- Coordinate deliveries and optimise transport requirements
- Calculate requirements and raise purchase requisitions
- Monitor aged stock and finished goods
- Maintain accurate specification and control documentation
- Produce customer reports, including stock reports
- Attend customer meetings both on and off site
- Resolve customer queries quickly and professionally
- Support colleagues during holidays and absences
- Liaise with European suppliers and internal teams regarding outsourced work
- Assist the Accounts team with invoice queries
- Help achieve monthly team performance targets
About You
- Highly organised with excellent attention to detail
- A confident communicator with strong customer service skills
- Able to prioritise workloads and manage multiple tasks
- Proactive and capable of working independently
- Flexible with a positive, can-do attitude
- Comfortable building relationships across all levels of the business
- Committed to delivering high levels of accuracy and service
Skills & Experience
- Previous experience in an internal sales, customer service or account management role
- Experience working with ERP systems (Dynamics 365 would be advantageous)
- Strong Microsoft Excel skills
- Excellent organisational and administrative abilities
- Experience within a manufacturing environment would be beneficial but is not essential
Qualifications
- Educated to A Level standard or equivalent.
Why Apply?
This is an excellent opportunity to join a well-established business offering a varied role with the chance to work closely with customers and multiple departments while developing your career within a supportive team.
Benefits
- Pension
- Group income protection
- Group life assurance
- Cycle to work scheme
- Onsite physio
- Working in a modern facility
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
