At a Glance
- Tasks: Support the daily operations of a busy prison, ensuring safety and security.
- Company: Join a dedicated team in a vital public service role.
- Benefits: Enjoy 25 days annual leave, a generous pension, and retail discounts.
- Other info: Flexible shifts with opportunities for personal growth and development.
- Why this job: Make a real difference in a challenging yet rewarding environment.
- Qualifications: Strong communication skills and a commitment to quality service.
The predicted salary is between 29432 - 29432 € per year.
As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.
Benefits
- Annual leave: 25 days on appointment, increasing to 30 days after 10 years’ service (calculated pro-rata)
- 9 days bank, public and privilege holidays
- Paid Level 2 apprenticeship in customer service
- Generous Civil Service pension scheme
- Season ticket loans, retail discounts, Employee Assistance Programme and Cycle to Work scheme
- 20% unsocial working allowance included in salary
Salary: £29,432 for a 37‑hour working week inclusive of 20% unsocial hours working allowance to reflect the requirement to work nights, evenings and weekend shifts.
Hours
You will work an average of 37 hours per week, which will include night shifts, evenings, weekends and Bank/Public holidays. These days are added to your holiday allowance. You will work on a rolling shift pattern. Frequency of night shifts will vary by establishment and can be discussed at interview.
Responsibilities, activities and duties are likely to include:
- Gate/portal duties: ensure secure entry and exit of staff, visitors, vehicles; conduct searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios.
- Control room: operate radio system and monitor CCTV, reporting suspicious activities.
- Visits: book visits; identify and process visitors on arrival, escort them if required.
- Censors/correspondence: monitor/log mail and report illicit or contraband items, preserving evidence.
- Night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for.
- Reception: support reception tasks; photograph prisoners; collate documentation for property process; search/x‑ray incoming prisoner property and parcels; receive items and check seals intact.
- Prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free‑flow movement.
- Food delivery: food trolley delivery and collection, may involve electric tug vehicle.
- Driving duties: transport prisoners and escorts to destination; collect mail from local sorting office.
- Phone calls: monitor PIN system, maintain log of PIN phone requests, complete paperwork, audit conversations, ensure legal numbers registered solicitors.
- Procedures and protocol: understand and conform to national and local policies, respond to emergencies and incidents appropriately.
Success Profile
- Communicating and Influencing
- Managing a Quality Service
The interview will be of a blended nature consisting of behaviours and experience. It is the ideal opportunity to discuss your work history or personal experiences so we can assess how you will be suited to prison work. Job holders must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
For more information please visit our website.
17156 - Operational Support Grade - HMP Guys Marsh (Prison Support Role) employer: Career Choices Dewis Gyrfa Ltd
At HMP Guys Marsh, we pride ourselves on being an excellent employer, offering a supportive work culture where teamwork and communication are at the forefront of our operations. With generous benefits including a Civil Service pension scheme, paid apprenticeships, and ample annual leave, we are committed to the growth and well-being of our staff. Working in a dynamic environment, you will have the opportunity to make a meaningful impact while enjoying a range of employee perks that enhance your work-life balance.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land 17156 - Operational Support Grade - HMP Guys Marsh (Prison Support Role)
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the day-to-day tasks of an Operational Support Grade. This way, when you get to the interview, you can show us that you understand what it takes to keep a busy prison running smoothly.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with staff, visitors, and prisoners, we recommend doing some mock interviews with friends or family. This will help you feel more confident when discussing your experiences and how they relate to the job.
✨Tip Number 3
Show us your teamwork spirit! The role is all about working closely with others, so think of examples from your past where you've successfully collaborated with a team. Be ready to share these stories during your interview to demonstrate your ability to work well in a close-knit environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and benefits right there, making it easier for you to prepare for your interview.
We think you need these skills to ace 17156 - Operational Support Grade - HMP Guys Marsh (Prison Support Role)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Support Grade. We want to see how you can contribute to the day-to-day running of the prison, so don’t hold back on showcasing relevant experiences!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand why you’re a great fit for the team.
Show Your Team Spirit:Since this role involves working in a close-knit team, let us know about your teamwork skills! Share examples of how you've collaborated with others in past roles, as we value those who can work well with colleagues to ensure everything runs smoothly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can process your application efficiently. Plus, you’ll find all the info you need about the role there too!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operational Support Grade. Familiarise yourself with tasks like gate duties, monitoring CCTV, and supervising visitors. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with staff, visitors, and prisoners, it's crucial to highlight your communication skills. Prepare examples from your past experiences where you've effectively communicated or resolved conflicts. This will show that you can handle the diverse situations that may arise in a prison environment.
✨Be Ready for Shift Work Questions
Given that the job requires working nights, weekends, and holidays, be prepared to discuss your availability and flexibility. Think about how you’ve managed shift work in the past and be ready to explain how you can adapt to the demands of this role.
✨Demonstrate Your Commitment to Safety
Safety is paramount in a prison setting. Be prepared to talk about your understanding of safety protocols and how you would respond to emergencies. Sharing any relevant experiences where you prioritised safety will show that you take this aspect of the job seriously.
