At a Glance
- Tasks: Support the daily operations of a busy prison, ensuring security and safety.
- Company: Join HMP Berwyn, a dynamic environment focused on rehabilitation and support.
- Benefits: Competitive pay, shift flexibility, and opportunities for personal growth.
- Other info: Be part of a close-knit team with diverse responsibilities.
- Why this job: Make a difference in a unique role while gaining valuable experience.
- Qualifications: Strong communication skills and a commitment to safety and security.
The predicted salary is between 24000 - 28000 € per year.
As an Operational Support Grade, you will look after the day‑to‑day running of a busy prison, working in a close‑knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.
Key Responsibilities
- Gate/portal duties: ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios.
- Control room: operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported.
- Visits: book visits; identify and process visitors on their arrival, escort them if required.
- Censors/correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence.
- Night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for.
- Reception: assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x‑ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage.
- Prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement.
- Food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle.
- Driving duties: transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office.
- Phone calls: monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors.
- Procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents.
17129 - Operational Support Grade - HMP Berwyn (Prison Support Role) employer: Career Choices Dewis Gyrfa Ltd
As an Operational Support Grade at HMP Berwyn, you will be part of a dedicated team committed to maintaining safety and security within a dynamic environment. The role offers comprehensive training, opportunities for career advancement, and a supportive work culture that values teamwork and personal development. Located in a modern facility, employees benefit from a range of employee support services and a strong emphasis on work-life balance, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land 17129 - Operational Support Grade - HMP Berwyn (Prison Support Role)
✨Tip Number 1
Network like a pro! Reach out to current or former staff at HMP Berwyn on LinkedIn or through mutual connections. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to prison support roles. We recommend role-playing with a friend to boost your confidence and get comfortable with the answers.
✨Tip Number 3
Showcase your teamwork skills! In your conversations, highlight experiences where you’ve worked closely with others, especially in high-pressure situations. This is key for a role like this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace 17129 - Operational Support Grade - HMP Berwyn (Prison Support Role)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Support Grade. We want to see how you can contribute to the day-to-day running of the prison, so don’t hold back!
Showcase Relevant Experience:If you've got experience in security, customer service, or any similar roles, make it shine! We love seeing how your background can help us maintain a safe and secure environment.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us get a quick grasp of what you bring to the table.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of an Operational Support Grade. Familiarise yourself with the key tasks like gate duties, monitoring CCTV, and supervising visitors. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, be prepared to discuss your experience in collaborative environments. Share examples of how you've worked effectively with others, especially in high-pressure situations, to highlight your teamwork skills.
✨Stay Calm Under Pressure
Working in a prison can be intense, so it's crucial to convey your ability to remain calm and composed. Think of scenarios where you've had to handle stressful situations and explain how you managed them. This will reassure the interviewers that you can handle the demands of the job.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the environment is the right fit for you.
