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- Tasks: Support probation teams in keeping the public safe and helping offenders turn their lives around.
- Company: Join the Ministry of Justice and be part of a vital public service.
- Benefits: Competitive salary, annual pay progression, and opportunities for skill development.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Empathy, patience, and strong organisational skills are essential.
- Other info: Flexible hybrid working with excellent career growth opportunities.
The predicted salary is between 23583 - 25210 £ per year.
Employer: Ministry of Justice
Location: Bristol, South West England
Pay: £23,583 to £25,210 per year
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 26/04/2026
About this job
Please note: This role is hybrid working but there is an expectation to travel to meetings, team days and to occasionally work from the office. The location for the building name stated on this advert is flexible, as we are happy for the candidate to work from any office within the area, as long as it still remains within the AWP (Avon and Wiltshire Partnership) patch. This includes Gloucestershire, Wiltshire, North Somerset, and Bristol.
Case Administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service. If this sounds like you, apply now.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £23,583. The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows. New entrants are expected to join on the minimum of the pay band. Probation Service also increase their pay band ranges annually in line with Civil Service Pay guidance, which will also apply an increase to band pay ranges where applicable.
Overview of the job
This is an administrative job within the Probation Service. For further information on the summary, responsibilities, activities, duties of the role and the Civil Service Success Profile Criteria which will be used in the assessment process, please refer to the full Job Description Attachment.
Right to work in the UK
You must have the right to work in the UK and Civil Service. Skilled Worker visa changes from 22 July 2025. In accordance with current immigration rules, this role is not eligible for a new Skilled Worker visa. From 22 July 2025, the Government introduced changes to the eligibility criteria for Skilled Worker visas. As a result: HM Prison and Probation Service (HMPPS) cannot consider sponsoring you to work as a case administrator unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your pre-employment checks and your eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you apply to be a case administrator and you have not held a Skilled Worker visa prior to 22 July 2025, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. If your application is successful, you will need to ensure that you have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. HMPPS will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
About us
By managing offenders in the community, the Probation Service protects the public from the effect of crime and gives offenders the chance to turn their lives around. Join us and you’ll be part of a supportive team that thrives on sharing knowledge and expertise. Successful applicants may be based a wide variety of office, court, team, or prison locations within the Probation Service region. Allocations will be made according to business need.
Recruitment Process
To apply to this role you will be required to complete a short application form and detail responses to Civil Service Behaviours and Experience based question. As part of this application, you will also be required to sit the Civil Service Judgement test (CSJT). The CSJT is a two-part test which looks at your ability to make decisions in relation to specific civil service behaviours. The CSJT is stage one of your application process and you will have the option to complete a practice test immediately before taking the test, to give you an insight of what to expect before you start. If you are successful in passing this stage, your full application will be sifted once the application deadline has closed. You will then receive further instruction on the progress and outcome of your application. If you are successful in passing both the CSJT and application sift process you will be invited to interview. If in the event we receive a high volume of applications, we may only assess candidates against the lead behaviour. There is also no guarantee that you will progress to the next stages of the recruitment process; however, we will keep you informed at each stage.
16364 - Case Administrator Intensive Intervention & Risk Management Service - Bristol (South West) employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 16364 - Case Administrator Intensive Intervention & Risk Management Service - Bristol (South West)
✨Tip Number 1
Get to know the Probation Service! Research their values and mission. When you understand what they stand for, you can tailor your approach in interviews and show how you align with their goals.
✨Tip Number 2
Practice makes perfect! Use the practice test for the Civil Service Judgement Test (CSJT) to get comfortable with the format. This will help you feel more confident when it’s time to take the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees of the Probation Service on LinkedIn. They can provide insider tips and might even give you a heads-up about what to expect during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the community.
We think you need these skills to ace 16364 - Case Administrator Intensive Intervention & Risk Management Service - Bristol (South West)
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role.
Tailor Your Responses: Make sure to read the job description carefully and tailor your answers to highlight how your skills and experiences match what we’re looking for. This shows us that you’ve done your homework!
Practice Makes Perfect: Before you take the Civil Service Judgement Test (CSJT), give the practice test a go. It’ll help you get a feel for the format and boost your confidence when it’s time for the real deal.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way to ensure your application gets to us without any hiccups, and we can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Case Administrator. Familiarise yourself with the key skills required, such as empathy, organisation, and patience. This will help you articulate how your experiences align with the role.
✨Prepare for Behavioural Questions
The Ministry of Justice often uses behavioural questions to assess candidates. Think of specific examples from your past that demonstrate your ability to handle challenging situations, work in a team, or manage time effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Commitment to Public Safety
As a Case Administrator, you'll play a crucial role in keeping the public safe. Be prepared to discuss why this aspect of the job is important to you. Share any relevant experiences that highlight your dedication to making a positive impact in the community.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the role and the organisation. Ask about team dynamics, training opportunities, or how success is measured in the position. This not only demonstrates your enthusiasm but also helps you gauge if the role is right for you.