Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the daily operations of a busy prison, ensuring safety and security.
- Company: Join a dedicated team in a challenging yet rewarding environment.
- Benefits: Enjoy 25 days annual leave, pension scheme, and retail discounts.
- Other info: Flexible shifts with opportunities for career progression.
- Why this job: Make a difference in a unique role that offers real responsibility.
- Qualifications: Strong communication skills and a commitment to quality service.
The predicted salary is between 29432 - 29432 £ per year.
As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.
£29,432 for a 37 hour working week inclusive of 20% unsocial hours working allowance which is included in the salary to reflect the requirement to work nights, evening and weekend shifts. Hours: You will work an average of 37 hours per week and this will include working night shifts, evenings, weekends and Bank/Public holidays (these days are added to your holiday allowance) on a rolling shift pattern. The frequency of night shifts will vary for each Establishment and can be discussed at interview.
Benefits:
- Annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis).
- 9 days bank, public and privilege holidays.
- Access to a paid Level 2 apprenticeship in customer service.
- Access to the generous Civil Service pension scheme.
- Season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme.
Responsibilities, activities and duties are likely to include:
- Gate/portal duties: ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios.
- Control room: operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported.
- Visits: book visits; identify and process visitors on their arrival, escort them if required.
- Censors/correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence.
- Night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for.
- Reception: assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x-ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property.
- Prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement.
- Food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle.
- Driving duties: transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office.
- Phone calls: monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors.
- Procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents.
Success Profile behaviours:
- Communicating and Influencing.
- Managing a Quality Service.
The interview will be of a blended nature consisting of behaviours and experience. The interview is the ideal opportunity to tell us more about yourself, your work history or personal experiences, so we can get to know you better and assess how you will be suited to prison work. The job holder must be able to fulfil all spoken aspects of the role with confidence in English.
Job offers: ‘merit’ vacancy. This is a ‘merit’ job vacancy. If you are successful at the interview you will be added to a merit list based on your score. When all applicants have completed the assessment, the prison will make job offers to those with the highest scores first when positions become available. You can stay on the merit list for 12 months. After this, you’ll need to apply again.
Allowance Details: In addition you will receive 20% unsocial working allowance. This has been included in the salary figures quoted.
15792 - Operational Support Grade - HMP Styal (Prison Support Role) employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 15792 - Operational Support Grade - HMP Styal (Prison Support Role)
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the day-to-day duties of an Operational Support Grade. This way, when you get to the interview, you can show off your knowledge and enthusiasm for the job.
✨Tip Number 2
Practice makes perfect! Prepare for the blended interview by thinking about your past experiences that relate to the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 3
Don’t underestimate the power of communication! During the interview, be clear and confident in your responses. Show that you can communicate effectively, as this is key in a prison environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the application process right there.
We think you need these skills to ace 15792 - Operational Support Grade - HMP Styal (Prison Support Role)
Some tips for your application 🫡
Be Clear and Concise: When you're filling out your application, keep it straightforward. We want to see your skills and experiences without any fluff. Make sure you highlight relevant experiences that show you're ready for the day-to-day running of a busy prison.
Tailor Your Application: Don’t just send in a generic application! Take a moment to tailor your responses to the specific role of Operational Support Grade. Mention how your past experiences align with the responsibilities listed in the job description, like managing deliveries or supervising visitors.
Show Your Team Spirit: This role is all about working in a close-knit team, so let us know about your teamwork skills! Share examples of how you've collaborated with others in previous jobs or projects, especially in high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operational Support Grade. Familiarise yourself with tasks like gate duties, supervising visitors, and monitoring CCTV. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with staff, visitors, and prisoners, it's crucial to demonstrate your communication skills. Prepare examples from your past experiences where you've effectively communicated or influenced others, especially in challenging situations.
✨Be Ready for Shift Work Questions
Given the nature of the job, be prepared to discuss your availability for night shifts, weekends, and holidays. Think about how you manage work-life balance and be honest about your flexibility. This shows that you understand the demands of the role.
✨Prepare for Behavioural Questions
The interview will include behavioural questions, so think of specific examples that highlight your ability to manage quality service and handle difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.