We're looking for a Community Housing Officer to join our experienced housing team. You will support tenants to sustain their homes and tenants will be at the centre of your work at Caredig. If you're passionate about creating thriving communities and want a role where your expertise genuinely changes lives, we'd love to hear from you.
Job Title: Community Housing Officer
Contract: Permanent
Hours: 35 hours per week
Salary: £34,760 per annum
Essential: Driving licence and access to a vehicle
Previous experience working in a housing environment required
We do not offer sponsorship
Closing Date: 28/09/2026
Interview Date: 21/10/2026
About the Role
As a Community Housing Officer, you will be part of a team of Community Housing Officers and support the delivery of high-quality tenancy management, empty homes, customer service, and community safety services. You will work closely with tenants and the housing team to ensure tenants are always supported. As part of your role you will assess new tenants, arrange accommodation when necessary and carry out home visits.
Key responsibilities include:
Assess and interview potential new Tenants and allocate all empty homes in accordance with the Caredig’s policies and procedures.
Identify any support requirements for new and existing tenants and signpost to an appropriate service.
Undertake a new tenancy visit after commencement of tenancy to all new tenants.
Receive payments of rent ensuring all monies received are properly receipted
Deal with instances of anti-social behaviour and other breaches of tenancy conditions acting in line with the organisation’s policies and procedures.
Line manages housing services advisors in line with the organisation’s policy.
About You
To succeed as a Community Housing Officer, you will have experience working within housing, social housing, or the third sector.
You will also have:
Knowledge of housing management and tenancy-related services
Excellent communication, problem-solving, and relationship-building skills
The ability to manage competing priorities and make sound decisions
A customer-focused and compassionate approach
A full driving licence and access to a vehicle
We are looking for people who live our values: Kind, Trusting, Accountable and Innovative.
We welcome previous experience working as Housing Officer, Service Coordinator, Neighbourhood Officer, Housing Service Coordinator Tenancy Officer, Housing Manager, Estate Manager, Income Officer, Community Development Officer, ASB Officer, Housing Team Leader, Supported Housing Team Leader, Customer Services Team Leader
Why Join Us?
- 28 days annual leave (excluding Bank Holidays), increasing up to 33 days with long service
- Free DBS
- Free Healthcare Cash Plan
- 24/7 Employee Assistance Programme
- Eligibility to apply for a Blue Light Card
- Fully funded training and career progression opportunities
- Life Assurance (3x salary)
- Pension scheme with up to 8% employer match
- Enhanced sickness pay
- Enhanced maternity and paternity pay
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Housing Community Officer in Swansea employer: Caredig
As a Senior Community Housing Officer, you will join a forward-thinking organisation that prioritises community well-being and tenant support. With a strong emphasis on professional development, our inclusive work culture fosters collaboration and innovation, ensuring that your contributions lead to meaningful change in the lives of residents. Located in a vibrant area, we offer competitive benefits and a supportive environment where your expertise can truly shine.
