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- Tasks: Lead customer services and drive community support initiatives for meaningful change.
- Company: Caredig, a forward-thinking organisation focused on kindness and innovation.
- Benefits: Agile working, 28 days annual leave, and a competitive salary of £96,488.
- Why this job: Make a real impact in communities while fostering a culture of continuous improvement.
- Qualifications: Proven leadership in customer-focused services and strong communication skills.
- Other info: Join an Executive Team dedicated to creating great places to live and work.
The predicted salary is between 80000 - 120000 £ per year.
We are looking for an inspiring senior leader who shares our passion for creating great places to live and work, and who can champion Caredig's values of kindness, trust, innovation and accountability. You will bring a strong track record in leading customer-focused housing, care and support services, working collaboratively to deliver high-quality, cost-effective outcomes.
A key part of this role is fostering a culture of continuous improvement, creating the conditions for measurable change and proactively seeking business improvement support, particularly through effective systems, reliable data and strong change management practices. You will motivate and empower teams, build strong partnerships, communicate with clarity, and contribute to strategic decision-making at Executive and Board level.
With experience in governance, risk management, business planning and developing high-performing, values-based teams, you will place customers at the heart of all you do and ensure our services remain sustainable, inclusive and future-focused.
As our Director for Customers, Support and Improvement, you will be a key member of our Executive Team responsible for leading customer services, community support, business improvement and digital transformation. You’ll ensure our services are person-centred, insight-driven and delivered with kindness, innovation and accountability.
In this strategic leadership role, you will:
- Lead high-quality customer, housing, care and support services.
- Strengthen our culture of continuous improvement using data, insight and modern systems.
- Champion tenant voice and embed customer-centred service design.
- Drive the development of our Customer Service and Tenant Involvement strategies.
- Ensure strong governance, risk management and business planning.
- Motivate and empower high-performing teams through values-based leadership.
- Build effective partnerships that support thriving communities.
This is a unique opportunity for a Director for Customers, Support and Improvement to shape our future and deliver meaningful, lasting change.
You will be an experienced senior leader with a passion for delivering excellent customer services and community-focused outcomes. You will bring:
- A strong track record in leading customer, housing, care or support services.
- Significant experience in improving systems, processes and digital capability.
- Strategic vision, integrity and the ability to inspire teams.
- Excellent communication skills and experience advising Boards.
- A collaborative leadership style centred on inclusion, kindness and accountability.
If you are ready to make a real difference as our next Director for Customers, Support and Improvement, we’d love to hear from you.
At Caredig, we believe Happy, Healthy Staff create thriving communities.
Director for Customers, Support and Improvement in Swansea employer: Caredig
Contact Detail:
Caredig Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director for Customers, Support and Improvement in Swansea
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and care sectors. Attend industry events or webinars where you can meet potential employers and showcase your passion for customer-focused services.
✨Tip Number 2
Prepare for those interviews! Research Caredig's values and think about how your experience aligns with their mission. Be ready to share specific examples of how you've led teams and driven improvements in previous roles.
✨Tip Number 3
Showcase your leadership style! During interviews, emphasise your collaborative approach and how you empower teams. Share stories that highlight your ability to motivate others and foster a culture of continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Caredig and making a difference.
We think you need these skills to ace Director for Customers, Support and Improvement in Swansea
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for creating great places to live and work shine through in your application. We want to see how you embody our values of kindness, trust, innovation, and accountability.
Highlight Your Experience: Make sure to showcase your strong track record in leading customer-focused services. We’re looking for specific examples that demonstrate your ability to deliver high-quality, cost-effective outcomes.
Be Data-Driven: Since fostering a culture of continuous improvement is key, include any experience you have with using data and insights to drive change. We love seeing how you’ve used reliable data to make impactful decisions.
Communicate Clearly: Your written application should reflect your excellent communication skills. We want clarity and conciseness, so make sure your ideas are easy to follow. And remember, apply through our website for the best chance!
How to prepare for a job interview at Caredig
✨Know the Values Inside Out
Before your interview, make sure you understand Caredig's values of kindness, trust, innovation, and accountability. Think about how these values resonate with your own leadership style and prepare examples from your past experiences that demonstrate your alignment with these principles.
✨Showcase Your Customer-Centric Approach
As a Director for Customers, Support and Improvement, it's crucial to highlight your experience in leading customer-focused services. Prepare specific instances where you've successfully implemented customer feedback into service improvements or how you've championed tenant voices in previous roles.
✨Emphasise Continuous Improvement
Fostering a culture of continuous improvement is key for this role. Be ready to discuss how you've used data and insights to drive measurable change in your previous positions. Share examples of systems or processes you've improved and the impact they had on service delivery.
✨Prepare for Strategic Discussions
Since you'll be contributing to strategic decision-making at the Executive and Board level, brush up on governance and risk management topics. Think about how you've navigated complex decisions in the past and be prepared to discuss your approach to business planning and team empowerment.