As a Senior Tenancy Support Worker, you’ll make a real difference to the lives of others as you work with people to develop their personalised, flexible and person-centred tenancy support plans. Enabling them to reach their full potential and live as independently as possible in their own home. Using a psychologically, trauma and ACE informed approach, you will deliver high-quality tenancy related support according to their individual need and within our values. You will work as part of a supportive and dedicated, team across the Gwendraeth and Amman areas. You will be managing your own caseload and supporting people experiencing a range of challenges, including tenancies issues rent arrears, homelessness, financial hardship, mental health difficulties, social isolation and other factors that affect their ability to maintain their homes. You will signpost individuals to relevant services and work collaboratively with specialist agencies to ensure people receive a holistic support. This is an exciting and rewarding role where no two days are the same, you will have the opportunity to make a real difference in people lives to overcome challenges, build confidence and achieve greater independence. If you are passionate about helping others and making a positive impact with your community, we would love to hear from you.
- Role: Senior Tenancy Support Worker
- Pay: £28,432.92 annually
- Hours: 37 hours per week, Monday to Friday
- Contract: Permanent
- You need to hold a full UK driving licence.
We do not offer sponsorship.
Closing Date: Thursday 12th November
Interview Date: Thursday 19th November
About the role
As a Senior Tenancy Support Worker,
- You’ll work with service users to create person-centred tenancy support plans, helping them maintain their homes and prevent homelessness.
- You will provide person centred support to our tenants setting up budget plans, understanding and maximising their benefits entitlements, supporting tenants to settle in their new homes. Work with tenants to build their resilience and enable their independence.
- You’ll carry your own caseload, working flexibly in the community and taking a trauma-informed approach. No two days are the same – you’ll build resilience, enable independence, and make a lasting impact.
- Maintaining accurate records and working within policies and legislation
About you
You’ll be a compassionate, proactive individual with excellent communication skills and a commitment to equality and inclusion.
- Experience providing person-centred services and working with vulnerable adults
- Excellent people and communication skills
- Strong IT skills and a full driving licence with access to a vehicle
- Ability to work flexibly and undergo an Enhanced DBS check
We want you to live our values through your attitude and behaviours towards colleagues, tenants, and stakeholders. It is essential that you champion and demonstrate these Values in all you do.
- Kind
- Trusting
- Accountable
- Innovative
We welcome previous experience working as Customer Assistant, Hospitality, Volunteer, Housing, Care Worker, Home Care Assistant, Health Care Assistant, Home Carer, Social Care Worker, Mental Health Support Worker, Mental Health Care Worker, Complex Support Worker, Substance Misuse Worker, Community Support Worker, or Voluntary Worker.
Why join us?
- 28 days annual leave (excluding Bank Holidays), rising to 33 with long service
- Free DBS
- Free Health Care Cash Plan
- 24/7 Employee Assistance Programme
- Long Service Awards
- Eligibility to apply for a Blue Light Card
- Paid training.
- Life Assurance 3x salary
- Pension scheme with up to 8% organisation match opt-in
- Enhanced Sickness and Maternity/Paternity leave pay
Are you ready to make a real difference to people’s lives? We’d love to hear from you!
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Senior Tenancy Support Worker employer: Caredig
As a registered social landlord based in Swansea, we pride ourselves on being an excellent employer that values our employees' contributions to creating thriving communities. With a strong focus on employee growth, we offer fully funded training, career progression opportunities, and a supportive work culture that prioritises work-life balance through hybrid working arrangements. Our comprehensive benefits package, including generous annual leave, healthcare support, and enhanced maternity/paternity pay, ensures that our team members feel valued and motivated to deliver high-quality homes.
