Senior Tenancy Support Worker

Role

Senior Tenancy Support Worker – Gwendraeth and Amman Valley

• Pay: £13.17 per hour, £25,341.83 annually
• Hours: 37 hours per week, Monday to Friday
• Contract: Permanent
• Posts Available: Two posts
• Requirements: Full UK driving licence
• Closing Date: Tuesday 27th January 2026 at 12pm Noon
• Interview Date: Wednesday 4th February 2026

About the role

As a Senior Tenancy Support Worker, you’ll work with service users to create person‑centred tenancy support plans, helping them maintain their homes and prevent homelessness.

You will provide person‑centred support to our tenants setting up budget plans, understanding and maximising their benefits entitlements, supporting tenants to settle in their new homes, building their resilience and enabling their independence.

You’ll carry your own caseload, working flexibly in the community and taking a trauma‑informed approach. No two days are the same – you’ll build resilience, enable independence, and make a lasting impact.

Maintaining accurate records and working within policies and legislation.

About you

You’ll be a compassionate, proactive individual with excellent communication skills and a commitment to equality and inclusion. Essential requirements include:

• Experience providing person‑centred services and working with vulnerable adults
• Excellent people and communication skills
• Strong IT skills and a full driving licence with access to a vehicle
• Ability to work flexibly and undergo an Enhanced DBS check

We want you to live our values through your attitude and behaviours towards colleagues, tenants, and stakeholders. It is essential that you champion and demonstrate these Values in all you do.

• Kind
• Trusting
• Accountable
• Innovative

We welcome previous experience working as Customer Assistant, Hospitality, Volunteer, Housing, Care Worker, Home Care Assistant, Health Care Assistant, Home Carer, Social Care Worker, Mental Health Support Worker, Mental Health Care Worker, Complex Support Worker, Substance Misuse Worker, Community Support Worker, or Voluntary Worker.

Why join us?

• 28 days annual leave (excluding Bank Holidays), rising to 33 with long service
• Free DBS
• Free Health Care Cash Plan
• 24/7 Employee Assistance Programme
• Eligibility to apply for a Blue Light Card
• Paid training.
• Life Assurance 3x salary
• Pension scheme with up to 8% organisation match opt‑in
• Enhanced Sickness and Maternity/Paternity leave pay

Contact

Are you ready to make a real difference to people’s lives? We’d love to hear from you! Please feel welcome to contact Emma Demirpolat, Team Leader, on emma.demirpolat@caredig.co.uk who will be happy to answer any questions you may have about this role.

Find more information please read the Recruitment Pack which is available to download via the link below and apply by clicking on the \’apply now\’ tab found on this job vacancy on our website current vacancies.

About Us

We are a registered social landlord (RSL) based in Swansea. We were established in 1975 to meet the housing needs of families, older and more vulnerable people. We manage over 2,800 high quality affordable homes, and provide a range of services – including the development of new homes – to people and communities across Swansea, Carmarthenshire, Neath and Port Talbot, Ceredigion and Pembrokeshire.

We are an ambitious and well‑established independent housing association. We have strong local roots, a reputation for providing quality homes, and a track record for making a positive difference in our local communities.