At a Glance
- Tasks: Be the friendly face of Caredig, providing excellent customer service and supporting community events.
- Company: Join a well-established housing association making a positive impact in Swansea.
- Benefits: Enjoy 28 days annual leave, free health care, and paid training.
- Other info: Flexible hours with opportunities for career growth and personal development.
- Why this job: Make a real difference in tenants' lives while developing your skills in a dynamic environment.
- Qualifications: Great communication skills and experience in customer service or community engagement.
The predicted salary is between 13400 - 17400 £ per year.
Join Caredig as a Front of House Coordinator and make a real difference in the lives of our tenants, helping to create a welcoming, supportive environment for tenants. We’re looking for a Front of House Coordinator to join our team at Hazel Court. This is a part-time (24 hours) role. You’ll be the first point of contact for tenants and visitors, delivering excellent customer service and helping residents live independently in their homes. If you’re organised, proactive, and passionate about supporting people, this could be the perfect opportunity for you.
As a Front of House Coordinator in our Extra Care scheme, you will ensure that our tenants are able to live happily and as independently as possible in their own homes by providing a range of services, such as administration support, housing information, showing properties to new potential tenants, dealing with end of tenancies, reviewing applications regularly, supporting the organisation of community events, running an on-site shop and taking payments. You must be capable of prioritising your own workload, using your initiative and being an effective team player with great communication skills, a flexible approach, a positive attitude and be able to adapt in a changeable environment.
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Role: Front of House Coordinator – based in Hazel Court, Swansea
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Hours: 24 Hours per week
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Pay: £14.78 per hour
Closing Date: Thursday 2nd July 2026
Interview Date: Monday 13th July 2026
There will be a short assessment at the end of the interview.
We do not offer sponsorship.
About the role
As a Front of House Coordinator, you’ll play a key role in creating a vibrant and supportive community. Your responsibilities will include:
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Welcoming tenants, visitors, and contractors.
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Providing housing information and coordinating admin tasks.
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Supporting community events and managing the on-site shop.
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Handling payments, petty cash, and basic financial administration.
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Showing potential tenants around the scheme and assisting with move-ins.
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Maintaining accurate records and liaising with other teams.
About you
We’re looking for someone who is:
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Empathetic, diplomatic, and a great communicator
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Organised with strong attention to detail, able to manage your own workload.
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Proficient in Microsoft Office and able to learn new systems
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Positive, proactive, and flexible
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Team player and flexible.
We want you to live our values through your attitude and behaviours towards colleagues, tenants, and stakeholders. It is essential that you champion and demonstrate these Values in all you do.
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Kind
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Trusting
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Accountable
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Innovative
We welcome previous experience working as Customer Service, Hospitality or Front of House, Receptionist, Customer Service Advisor, Office Administrator, Housing Assistant, Community Support Worker, Community Engagement or Volunteer, Care or Support Backgrounds.
Why join us?
We offer a fantastic benefits package, including:
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28 Days Annual Leave (excluding and Bank Holidays), increasing up to 33 days with long service
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Free DBS
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Free Health Care Cash Plan
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24/7 Employee Assistance Programme
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Eligibility to apply for a Blue Light Card
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Paid training
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Life Assurance 3x salary
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Pension scheme with up to 8% organisation match opt-in
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Enhanced Sickness and Maternity/Paternity leave pay
So, come and join a great team as one of our Front of House Coordinators in an exciting role where no two days are the same!
Please feel welcome to contact Sophia Turner, Older Persons Team Manager, on sophia.turner@caredig.co.uk who will be happy to answer any questions you may have about this role.
Find more information please read the Recruitment Pack which is available to download via the link below and apply by clicking on the 'apply now' tab found on this job vacancy on our website current vacancies.
About Us
We are a registered social landlord (RSL) based in Swansea. We were established in 1975 to meet the housing needs of families, older and more vulnerable people. We manage over 2,800 high quality affordable homes, and provide a range of services – including the development of new homes – to people and communities across Swansea, Carmarthenshire, Neath and Port Talbot, Ceredigion and Pembrokeshire.
We are an ambitious and well-established independent housing association. We have strong local roots, a reputation for providing quality homes, and a track record for making a positive difference in our local communities.
Employee Benefits
Documents
Front of House Coordinator in Swansea employer: Caredig
Caredig is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the community. Located in Swansea, we offer a supportive work culture with opportunities for personal and professional growth, alongside generous benefits such as enhanced leave, free private healthcare, and a pension scheme. Join us as a Front of House Coordinator and be part of a team where your contributions truly matter, helping to create a welcoming environment for our tenants.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Coordinator in Swansea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Caredig. Understand their values and mission, and think about how you can align your experiences with what they stand for. This will show them you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Front of House Coordinator, you'll be the first point of contact. Think of scenarios where you can demonstrate empathy and problem-solving. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples of how you've managed multiple tasks or coordinated events in the past. This will help you stand out as someone who can handle the day-to-day operations smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Caredig. Good luck!
We think you need these skills to ace Front of House Coordinator in Swansea
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and community engagement. Remember, we’re looking for someone who can connect with our tenants and create a welcoming environment.
Tailor Your Application:Make sure to tailor your application to the Front of House Coordinator role. Highlight your relevant experience in customer service or community support, and demonstrate how your skills align with our values of kindness, trust, accountability, and innovation. This will show us that you’re a great fit!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate attention to detail, so make sure there are no typos or grammatical errors. A well-structured application speaks volumes about your organisational skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the information you need about the position and our organisation right there. We can’t wait to hear from you!
How to prepare for a job interview at Caredig
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House Coordinator role. Familiarise yourself with the key responsibilities like delivering excellent customer service and coordinating volunteers. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Empathy and Communication Skills
As a Front of House Coordinator, you'll need to be empathetic and a great communicator. Prepare examples from your past experiences where you've successfully handled customer queries or supported residents. This will show that you embody the values they’re looking for.
✨Be Organised and Detail-Oriented
Highlight your organisational skills and attention to detail during the interview. You might be asked about how you manage multiple tasks or ensure smooth operations. Share specific strategies you use to stay organised, especially in busy environments.
✨Demonstrate Your Flexibility and Proactivity
The role requires a positive and proactive attitude. Think of instances where you've gone above and beyond in previous roles or adapted to unexpected changes. This will illustrate your ability to thrive in a dynamic environment and align with their values.
