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For Companies At a Glance
- Tasks: Be the friendly face of Caredig, providing excellent customer service and supporting community events.
- Company: Join a well-established housing association making a positive impact in Swansea.
- Benefits: Enjoy 28 days annual leave, free health care, and paid training.
- Why this job: Make a real difference in tenants' lives while developing your skills in a dynamic environment.
- Qualifications: Great communication skills and experience in customer service or community engagement.
- Other info: Flexible hours with opportunities for career growth and personal development.
The predicted salary is between 13400 - 17400 £ per year.
Overview
Join Caredig as a Front of House Coordinator and make a real difference in the lives of our tenants, helping to create a welcoming, supportive environment for tenants. You’ll be the first point of contact for tenants and visitors, delivering excellent customer service and helping residents live independently in their homes.
Location and contract: Front of House Coordinator – based in Swansea
Hours and pay: 24 Hours per week – Permanent Contract
£13.17 per hour £16,436.16 annually
Application: Closing Date: Monday 13th October 2025
Interview Date: Wednesday 22nd October 2025
We do not offer sponsorship.
About the role
Our Front of House Coordinators provide a range of services, delivering excellent customer service while coordinating volunteers, supporting community events, managing stock, and running the on-site shop. You’ll also provide housing information, show properties, handle payments, and liaise with internal teams to ensure smooth day-to-day operations.
About you
- Empathetic, diplomatic, and a great communicator
- Organised with strong attention to detail
- Proficient in Microsoft Office and able to learn new systems
- Positive, proactive, and flexible
We want you to live our values through your attitude and behaviours towards colleagues, tenants, and stakeholders. It is essential that you champion and demonstrate these Values in all you do.
- Kind
- Trusting
- Accountable
- Innovative
We welcome previous experience working as customer service, hospitality or front of house roles, housing support, community engagement or volunteer coordination, care or support backgrounds.
Benefits
- 28 Days Annual Leave (excluding Bank Holidays), increasing up to 33 days with long service
- Free DBS
- Free Private Health Care
- 24/7 Employee Assistance Programme
- Eligibility to apply for a Blue Light Card
- Paid training
- Life Assurance 3x salary
- Pension scheme with up to 8% organisation match opt-in
- Enhanced Sickness and Maternity/Paternity leave pay
Join a team where no two days are the same, and where your work truly makes a difference.
Contact and application information
Please feel welcome to contact Sophia Turner, Extra Care Manager on 07866500924 who will be happy to answer any questions you may have about this role.
Find more information please read the Recruitment Pack which is available to download via the link below and apply by clicking on the “apply now” tab found on this job vacancy on our website current vacancies.
About Us
We are a registered social landlord (RSL) based in Swansea. We were established in 1975 to meet the housing needs of families, older and more vulnerable people. We manage over 2,800 high quality affordable homes, and provide a range of services – including the development of new homes – to people and communities across Swansea, Carmarthenshire, Neath and Port Talbot, Ceredigion and Pembrokeshire.
We are an ambitious and well-established independent housing association. We have strong local roots, a reputation for providing quality homes, and a track record for making a positive difference in our local communities.
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Front Of House Coordinator employer: Caredig
Contact Detail:
Caredig Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Of House Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Caredig. Understand their values and mission, and think about how you can align your experiences with what they stand for. This will show them you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Front of House Coordinator, you'll be the first point of contact. Think of scenarios where you can demonstrate empathy and problem-solving. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples of how you've managed multiple tasks or coordinated events in the past. This will help you stand out as someone who can handle the day-to-day operations smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Caredig. Good luck!
We think you need these skills to ace Front Of House Coordinator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and community engagement. Remember, we’re looking for someone who can connect with our tenants and create a welcoming environment.
Tailor Your Application: Make sure to tailor your application to the Front of House Coordinator role. Highlight your relevant experience in customer service or community support, and demonstrate how your skills align with our values of kindness, trust, accountability, and innovation. This will show us that you’re a great fit!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate attention to detail, so make sure there are no typos or grammatical errors. A well-structured application speaks volumes about your organisational skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the information you need about the position and our organisation right there. We can’t wait to hear from you!
How to prepare for a job interview at Caredig
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House Coordinator role. Familiarise yourself with the key responsibilities like delivering excellent customer service and coordinating volunteers. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Empathy and Communication Skills
As a Front of House Coordinator, you'll need to be empathetic and a great communicator. Prepare examples from your past experiences where you've successfully handled customer queries or supported residents. This will show that you embody the values they’re looking for.
✨Be Organised and Detail-Oriented
Highlight your organisational skills and attention to detail during the interview. You might be asked about how you manage multiple tasks or ensure smooth operations. Share specific strategies you use to stay organised, especially in busy environments.
✨Demonstrate Your Flexibility and Proactivity
The role requires a positive and proactive attitude. Think of instances where you've gone above and beyond in previous roles or adapted to unexpected changes. This will illustrate your ability to thrive in a dynamic environment and align with their values.
