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- Tasks: Join our out of hours team, assisting with service operations and handling calls.
- Company: Care Cymru provides essential care services across Wales, supporting over 775 individuals weekly.
- Benefits: Enjoy competitive pay, paid DBS checks, full training, and ongoing support.
- Why this job: Be part of a growing team making a real difference in people's lives.
- Qualifications: Excellent phone skills and a commitment to customer service are essential.
- Other info: Flexible shifts available; must be based in the UK to apply.
A fantastic opportunity has arisen for an Out of hours Telephone Operative to join our dynamic out of hours Domiciliary team in Cardiff. In return, we offer highly competitive pay rates, paid DBS disclosure, full training and on-going support.
Care Cymru has achieved considerable organic growth over a number of years and now provides almost 10,700 hours of care and support each week to some 775 people from our 6 branches and Head Office. We provide employment for more than 600 care staff and office-based staff in several towns and cities.
As a member of the team you will be responsible for the out of hours service. This role will also include the following duties:
- Assist in the day to day operation of the service.
- Excellent professional telephone manner.
- To assist with maintenance of records, in written or computerised format, as specified within procedures.
- Deal promptly and appropriately with any complaints received.
- Sociable, flexible and a committed individual.
- To liaise with Managers, staff members and service users within our Domiciliary offices across Wales.
- Be willing to undergo an enhanced DBS disclosure.
Shifts required are:
- Weekdays - 6.00am - 9am and 5pm - 10pm
- Weekends - Various Shifts between 6am - 10pm
Please contact Sarah on 02920484239. Apply now for an immediate interview (must be in the UK to apply for this role)! We currently do not offer sponsorship to anyone already in the UK. We also do not offer employment to anyone already on a sponsorship elsewhere or the switching of sponsorship.
On Call Operative employer: Carecymru
Contact Detail:
Carecymru Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Call Operative
✨Tip Number 1
Familiarise yourself with the specific duties of the On Call Operative role. Understanding the day-to-day operations and challenges faced by the team will help you demonstrate your knowledge during any conversations with the hiring managers.
✨Tip Number 2
Network with current or former employees of Care Cymru. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your communication skills. Since the role requires an excellent professional telephone manner, practice articulating your thoughts clearly and confidently, as this will be crucial during any phone interviews.
✨Tip Number 4
Be ready to discuss your flexibility and commitment. The role involves various shifts, so highlight your availability and willingness to adapt to different schedules, which will make you a more attractive candidate.
We think you need these skills to ace On Call Operative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the On Call Operative position. Tailor your application to highlight relevant experience and skills that match these criteria.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience, particularly in customer service or telephone operations. Highlight any relevant training or qualifications that demonstrate your suitability for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences align with the duties listed, such as handling complaints or maintaining records.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Carecymru
✨Showcase Your Communication Skills
As an On Call Operative, you'll need to demonstrate an excellent professional telephone manner. Practice speaking clearly and confidently, as this will be crucial in handling calls effectively during the interview.
✨Familiarise Yourself with the Role
Understand the key responsibilities of the position, such as assisting in day-to-day operations and dealing with complaints. Be prepared to discuss how your previous experiences align with these duties.
✨Demonstrate Flexibility and Sociability
The role requires a sociable and flexible individual. Be ready to share examples from your past where you've successfully adapted to changing situations or worked well within a team.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Consider asking about the training process or how the team collaborates across different locations in Wales.
