Salary: £28,000 per annum
Contract: Permanent
Hours: Full time, 37.5 hours per week
Shifts: Monday to Friday, 08:30 - 17:00
Location: Braintree, CM77 7AT - 5 days in the office
Closing date: Sunday 8th November
Complete Care Shop, part of NRS-UK and the wider Mobilitas Group, is one of the UK's most trusted online retailers for mobility aids, supporting our customers to stay independent, comfortable and confident.
We are seeking a Junior Technical Author who will support with the creation and maintenance of clear, accurate, and user-focused Instructions for Use (IFUs), and related product documentation. The ultimate aim being to support our customers and colleagues in understanding and using our products effectively.
As a Junior Technical Author, you will:
- Support the writing, editing, and maintenance of IFUs and other product documentation, including user manuals, release notes, FAQs, and care guides, ensuring accuracy and precision in every detail.
- Use InDesign, or similar desktop publishing software, to design, format, and produce professional, on-brand IFUs and product documentation.
- Collaborate with various stakeholders to gather, verify, and meticulously document technical information.
- Review and incorporate feedback from colleagues, customers, and product testing to improve clarity, usability, and compliance of documentation.
About You
To be considered for the position of Junior Technical Author, you will need:
- Excellent written communication and proofreading skills
- Strong attention to detail and accuracy
- Good organisational skills and the ability to manage multiple tasks and deadlines
- Ability to understand and explain technical information clearly
- Confidence working with a range of people to gather information
- Ability to work independently and take ownership of tasks
- Willingness and ability to learn technical products quickly and develop a practical understanding of product functionality
Experience within healthcare, medical devices, mobility aids, assistive technology or other regulated industries would be beneficial.
About Us
Our benefits are built to support your life, not just your work. As a Junior Technical Author we'll offer you:
- 24 days annual leave, plus bank holidays
- Option to buy and sell annual leave
- Access to CareMiles, our exclusive staff benefits platform with discounts and cashback on various brands
- Life-event vouchers to celebrate milestones such as welcoming a new baby or getting married
- 55p per business mile, tax free
- Free on-site parking
- Driving lesson contribution to help you learn to drive
- Employee Assistance Programme for 24/7 confidential support
- Life insurance
- Free annual flu jab
- Annual eye test contribution
- Employee referral scheme - earn £500 for referring a friend
- Reimbursement of professional membership related to your role
Whoever you are and whatever your story is, we'd love to hear from you.
We are proud to be a Disability Confident Employer which helps to employ, support and develop disabled people in the workplace.
Eligibility for benefits based on length of service
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