Team Leader - Front of House - Pret a Manger

THE RIGHT PRET PEOPLE

• Support and coach the team to ensure they reach their potential in both the shop and kitchen.
• Support the training pathways to ensure training happens on time.
• Lead by example and be hands-on when required.
• Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
• Coach the team for good performance by offering good regular feedback and praises.

AMAZING SERVICE

• Lead the Speed of Service principles.
• Ensure the team consistently follows the 6 Key Points of Service.
• Follow the MBWA principles.
• Empower the team to deliver engaging Joy of Pret activities.
• Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
• Ensure the Coffee Calling System is followed efficiently.
• Ensure all Marketplace orders are prepared promptly and accurately.

DELICIOUS FOOD AND DRINK

• Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
• Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
• Always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
• Ensure How to Cards are used and followed consistently to deliver Pret standards.
• Ensure Line Checks are carried out successfully and any improvement needs actioned.
• Ensure no Made to Sell (MTS) rejects are on display in our Langars.
• Continually develop the team’s knowledge about the quality of our food and coffee.
• Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.

WELL-LOVED SHOP

• Make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
• Ensure that all safety checks are correctly monitored and recorded.
• Take corrective action immediately on issues that affect customers, the team or sales.
• Ensure the shop is clean, safe and the equipment is always well maintained.
• Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
• Demonstrate due diligence and report and escalate any quality issues.

SHOP PROFITABILITY

• Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
• Carry out ordering accurately and in line with the business needs.
• Lead, monitor and follow up on Customer Service requirements.
• Ensure good stock control by following the 7 Steps of Unaccounted.
• Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
• Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.

GROWING SALES

• Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
• Support the execution of successful food launches.
• Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
• Support Marketplace opportunities.

This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISA's at this time.