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- Tasks: Lead a vibrant team to deliver amazing customer service and delicious food.
- Company: Join the fun-loving team at Pret A Manger.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a culture that values kindness, honesty, and joy.
- Qualifications: Experience in hospitality and a passion for teamwork.
- Other info: Great chance to develop leadership skills in a dynamic environment.
The predicted salary is between 27000 - 42000 £ per year.
To support my GM in putting in place a robust Family Tree and Plan Bs for each role to ensure business needs are met.
To drive Team Happiness by role modelling Pret’s Values and Behaviours and by bringing Joy of Pret and fun to my team and customers.
To embrace the Thoughtful Leadership Principles (Being Kind, Honest and Generous).
To support in-house training, legal compliance training and graduations by ensuring that they are carried out following the agreed standards and guidelines and at the right time. This includes completing Journals and reviews accordingly.
To contribute to minimising turnover by following the Turnover Principles.
To regularly complete 1:1s to review the team’s performance using Pret Behaviours, KPIs and SMART targets.
To contribute to the team’s wellbeing by promoting and nurturing a healthy work-life balance.
To support my GM with following up meaningful actions from Pret’s Big Conversation.
DRIVE MY BUSINESS
Amazing service:
- To ensure the team consistently delivers Amazing Customer Service by following the 6 Key Points of Service.
- To ensure the Speed of Service Principles are embedded in the shop and as a result we provide fast, friendly and efficient service consistently.
- To ensure the Coffee Calling System is effective, creates buzz and delivers the right drink to the right customer.
- To ensure centrally driven Joy of Pret events are well planned, executed and appropriately supported.
- To encourage customer loyalty by empowering the team to use Joy of Pret initiatives.
- To strive to achieve a perfect Mystery Shopper score every week by putting customers first and by coaching the team to see the shop through customers’ eyes.
Delicious food and drink:
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled.
- To ensure the team understand and follow the Production Principles putting the customers’ needs first and never compromising on quality or freshness.
- To ensure the shop food range matches customer demand.
- To continually develop the team’s knowledge about the quality of our food and coffee.
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
- To ensure no Made to Sell (MTS) rejects are on display in our Langars.
Well-loved shop:
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- To ensure the shop is clean, safe and the equipment well maintained at all times.
- To take corrective action immediately on issues that affect customers, the team or sales.
- To follow the Managing By Walking Around (MBWA) principles, proactively monitoring Pret standards and seeing the shop through customers’ eyes.
- To ensure corrective training and coaching takes place to address any issues identified.
Shop profitability:
- To drive sales and profit through the Big 4 (Forecasting, Rota, Ordering & Production).
- To contribute to labour efficiency considering customers, team and business needs.
Growing sales:
- To review the Coffee Manning, Till Manning, Hot Food plan or any other relevant report to maximise opportunities to increase sales on each day part.
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales.
- To promote Marketplace Opportunities.
DRIVE AND EMBED CHANGE
To be the promoter of change; effectively communicating with the team through daily team briefs, staff meetings, effective and planned 1:1s. This includes attendance at area meetings.
Positively promote Pret, protecting our business integrity and escalating any causes of concern relating to this to my GM.
To actively follow up with the team with any new standard or initiative to ensure this is successfully implemented and embedded in the shop.
To listen to and give constructive feedback and seek ideas from the team to encourage two-way communication in the shop.
To build a network with other AMs to share best practice and keep abreast of area initiatives.
To monitor my Key Roles’ attendance to Key Role meetings and actions are effectively followed through.
This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISAs at this time.
Assistant Manager - Front of House - Pret a Manger employer: Carebrook
Contact Detail:
Carebrook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Front of House - Pret a Manger
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Pret's values and behaviours. Show us how you embody these in your past experiences, and don’t be shy about sharing specific examples.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Bring your A-game! When you come in for your interview, dress smartly and bring a positive attitude. We love candidates who are enthusiastic and ready to embrace the Joy of Pret!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re genuinely interested in the role and appreciate the opportunity to chat with us.
We think you need these skills to ace Assistant Manager - Front of House - Pret a Manger
Some tips for your application 🫡
Show Your Passion for Pret: When you're writing your application, let your love for Pret shine through! Talk about why you want to be part of our team and how you can bring the Joy of Pret to life for both customers and colleagues.
Be Specific About Your Experience: We want to know what makes you a great fit for the Assistant Manager role. Share specific examples from your past experiences that demonstrate your ability to drive team happiness, deliver amazing service, and ensure food safety standards.
Embrace Our Values: Make sure to weave in Pret’s values and behaviours throughout your application. Show us how you embody kindness, honesty, and generosity in your work and how you can inspire your team to do the same.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our amazing team at Pret.
How to prepare for a job interview at Carebrook
✨Know Your Pret Values
Before the interview, make sure you’re familiar with Pret’s values and behaviours. Think about how you can demonstrate these in your answers, especially around Team Happiness and Thoughtful Leadership Principles. Show them that you embody kindness, honesty, and generosity.
✨Prepare for Customer Service Scenarios
Since amazing customer service is key at Pret, be ready to discuss specific examples of how you've delivered excellent service in the past. Think about times when you went above and beyond for a customer or helped your team improve their service delivery.
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to support your GM and lead your team. Prepare to talk about your experience with training, coaching, and conducting performance reviews. Highlight any strategies you've used to drive team engagement and happiness.
✨Understand the Business Side
Familiarise yourself with the Big 4: Forecasting, Rota, Ordering, and Production. Be ready to discuss how you would contribute to shop profitability and sales growth. Showing that you understand the business side will impress your interviewers.