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For Companies At a Glance
- Tasks: Lead and support the team to deliver amazing service and delicious food.
- Company: Join Carebrook, a vibrant Pret A Manger franchise with a joyful culture.
- Benefits: Enjoy a positive atmosphere, team spirit, and opportunities for personal growth.
- Why this job: Be part of a dynamic team where you can thrive and make a difference.
- Qualifications: No specific qualifications required; just bring your passion and enthusiasm!
- Other info: Must have an EU work permit to apply.
The predicted salary is between 24000 - 36000 £ per year.
Pret A Manger – Shift Leader – Front of House
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen
- Support the training pathways to ensure training happens on time
- Lead by example and be hands‑on when required
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
- Coach the team for good performance by offering good regular feedback and praises
AMAZING SERVICE
- Lead the Speed of Service principles
- To ensure the team consistently follows the 6 Key Points of Service
- Follow the MBWA principles
- Empower the team to deliver engaging Joy of Pret activities
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
- Ensure the Coffee Calling System is followed efficiently
- To ensure all Marketplace orders are prepared promptly and accurately
DELICIOUS FOOD AND DRINK
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
- To ensure the 11‑Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
- To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
- Ensure How to Cards are used and followed consistently to deliver Pret standards
- Ensure Line Checks are carried out successfully and any improvement needs actioned
- To ensure no Made to Sell (MTS) rejects are on display in our Langars
- To continually develop the team’s knowledge about the quality of our food and coffee
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
WELL‑LOVED SHOP
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
- To ensure that all safety checks are correctly monitored and recorded
- To take corrective action immediately on issues that affect customers, the team or sales
- To ensure the shop is clean, safe and the equipment is always well maintained
- To follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
- To demonstrate due diligence and report and elevate any quality issues
SHOP PROFITABILITY
- To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)
- Carry out ordering accurately and in line with the business needs
- Lead, monitor and follow up on Mystery Shopper requirements
- To ensure good stock control by following the 7 Steps of Unaccounted
- To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
GROWING SALES
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
- Support the execution of successful food launches
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
- To support Marketplace opportunities
#J-18808-Ljbffr
Team Leader - Front of House - Pret a Manger employer: Carebrook Ireland
Contact Detail:
Carebrook Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Front of House - Pret a Manger
✨Tip Number 1
Familiarise yourself with Pret a Manger's core values and principles. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, particularly around joy, teamwork, and customer service.
✨Tip Number 2
Showcase your leadership skills by discussing specific examples of how you've successfully coached and developed team members in previous roles. This will highlight your ability to support and uplift others, which is crucial for the Team Leader position.
✨Tip Number 3
Engage with current employees on social media platforms like LinkedIn. Ask them about their experiences and what they love about working at Pret a Manger. This insider knowledge can help you tailor your approach and show genuine interest during the application process.
✨Tip Number 4
Prepare to discuss how you would implement the 'Managing by Walking Around' (MBWA) principle in your leadership style. Being able to articulate this will demonstrate your understanding of effective team management and customer engagement.
We think you need these skills to ace Team Leader - Front of House - Pret a Manger
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Carebrook's unique culture and values. Highlight how your personal values align with their principles of staying hungry, caring deeply, sharing joy, growing together, and welcoming everyone in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in team leadership and customer service. Use specific examples that demonstrate your ability to coach and support a team, as well as your commitment to delivering amazing service and delicious food.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss your leadership style and how you would embody the principles of Pret A Manger. Mention any previous experience that showcases your ability to lead by example and empower a team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Team Leader position.
How to prepare for a job interview at Carebrook Ireland
✨Understand the Company Culture
Before your interview, take some time to research Carebrook and Pret a Manger's unique culture. Familiarise yourself with their five principles: staying hungry, caring deeply, sharing joy, growing together, and welcoming everyone. This will help you align your answers with their values during the interview.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to support and coach a team. Prepare examples from your past experiences where you've successfully led a team, provided feedback, or resolved conflicts. Highlight how you can empower others to deliver exceptional service.
✨Emphasise Customer Service Excellence
Pret a Manger places a strong emphasis on amazing service. Be ready to discuss how you would lead your team in following the Speed of Service principles and the 6 Key Points of Service. Share any relevant experiences where you enhanced customer satisfaction or improved service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about situations where you had to make quick decisions under pressure, especially in a fast-paced environment like a café. Practising these scenarios will help you respond confidently during the interview.
