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For Companies At a Glance
- Tasks: Lead and inspire the team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for its fresh food and friendly atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values kindness, honesty, and generosity.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Great chance to develop your career in a fun and supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen.
- Support the training pathways to ensure training happens on time.
- Lead by example and be hands-on when required.
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
- Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE
- Lead the Speed of Service principles.
- Ensure the team consistently follows the 6 Key Points of Service.
- Follow the MBWA principles.
- Empower the team to deliver engaging Joy of Pret activities.
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
- Ensure the Coffee Calling System is followed efficiently.
- Ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- Always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
- Ensure How to Cards are used and followed consistently to deliver Pret standards.
- Ensure Line Checks are carried out successfully and any improvement needs actioned.
- Ensure no Made to Sell (MTS) rejects are on display in our Langars.
- Continually develop the team’s knowledge about the quality of our food and coffee.
- Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
WELL-LOVED SHOP
- Ensure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- Ensure that all safety checks are correctly monitored and recorded.
- Take corrective action immediately on issues that affect customers, the team or sales.
- Ensure the shop is clean, safe and the equipment is always well maintained.
- Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
- Demonstrate due diligence and report and elevate any quality issues.
SHOP PROFITABILITY
- Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
- Carry out ordering accurately and in line with the business needs.
- Lead, monitor and follow up on Mystery Shopper requirements.
- Ensure good stock control by following the 7 Steps of Unaccounted.
- Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
GROWING SALES
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
- Support the execution of successful food launches.
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
- Support Marketplace opportunities.
Team Leader - Front of House - Pret a Manger in Crumlin employer: Carebrook Ireland
Contact Detail:
Carebrook Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Front of House - Pret a Manger in Crumlin
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret a Manger's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Team Leader, you'll need to coach and support your team. Think of examples from your past experiences where you've led or helped others, and be ready to share those stories during your chat.
✨Tip Number 3
Be hands-on! Show that you're not afraid to roll up your sleeves and get involved. Whether it's serving customers or helping with food prep, demonstrating your willingness to lead by example can really set you apart.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Team Leader - Front of House - Pret a Manger in Crumlin
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for amazing service shine through! Share specific examples of how you've gone above and beyond to create a great experience for customers. We love seeing candidates who genuinely care about delivering joy in every interaction.
Highlight Your Leadership Skills: As a Team Leader, you'll be guiding others, so make sure to showcase your leadership experience. Talk about times when you've coached or supported a team, and how you’ve helped them reach their potential. We want to see how you can inspire and empower others!
Be Specific About Your Experience: Tailor your application by including details about your previous roles that relate to the job description. Mention any experience with food safety, customer service, or team management. The more relevant your examples, the better we can see you fitting into our Pret family!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role. Plus, it shows us you're keen on joining the Pret team right from the start!
How to prepare for a job interview at Carebrook Ireland
✨Know Your Pret Values
Before the interview, make sure you understand Pret a Manger's core values, especially the 3Bs: Be Kind, Be Honest, Be Generous. Think of examples from your past experiences where you've demonstrated these values, as they are crucial for the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to support and coach your team. Prepare specific examples of how you've successfully led a team in the past, focusing on how you provided feedback, assigned duties, and empowered others to reach their potential.
✨Understand the Speed of Service Principles
Familiarise yourself with the Speed of Service principles that Pret follows. Be ready to discuss how you would ensure your team adheres to these principles and how you can lead by example in delivering amazing service.
✨Emphasise Food Safety Knowledge
Food safety is paramount at Pret. Brush up on the relevant health and safety standards and be prepared to discuss how you would ensure compliance within your team. Mention any previous experience you have with food safety protocols.
