At a Glance
- Tasks: Lead a vibrant team, ensuring amazing service and delicious food at Pret A Manger.
- Company: Join Carebrook, the passionate franchisee of Pret A Manger with a joyful culture.
- Benefits: Enjoy a supportive work environment, career growth, and a focus on team happiness.
- Other info: Opportunity to make a real impact while enjoying a fun and dynamic workplace.
- Why this job: Be part of a team that values joy, growth, and customer satisfaction every day.
- Qualifications: Experience in management and a passion for leading teams in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, and there’s a positive atmosphere and a real team spirit. We stick to five principles to make everything work: we stay hungry, we care deeply, we share joy, we grow together and we welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.
DRIVE MY SUCCESSION
- To own Team Member recruitment and successful onboarding to ensure it meets business needs.
- To build a robust Family Tree through strategic succession planning ensuring Plan Bs are in place for each role.
- To drive Team Happiness by role modelling Pret’s Values and Behaviours and by bringing Joy of Pret and fun to my team and customers.
- To embrace the Thoughtful Leadership Principles (Being Kind, Honest and Generous).
- To ensure in-shop training, legal compliance training and graduations are carried out following the agreed standards and guidelines and at the right time.
- To minimise Turnover by following the Turnover Principles.
- To regularly complete 1:1s to review the team’s performance using Pret Behaviours, KPIs and SMART targets.
- To ensure the team’s wellbeing by promoting and nurturing a healthy work-life balance.
- Set meaningful actions from Pret’s Big Conversation and follow up.
DRIVE MY BUSINESS
Amazing service
- To ensure the team consistently delivers Amazing Customer Service by following the 6 Key Points of Service.
- To ensure the Speed of Service Principles are embedded in the shop and as a result we provide fast, friendly and efficient service consistently.
- To ensure the Coffee Calling System is effective, creates buzz and delivers the right drink to the right customer.
- To ensure centrally driven JOP events are well planned, executed and appropriately supported.
- To encourage customer loyalty by empowering the team to use Joy of Pret initiatives.
- To strive to achieve a perfect Mystery Shopper score every week by putting customers first and by coaching the team to see the shop through customers’ eyes.
Delicious food and drink
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- To ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- To ensure the management team understands and follows the Production Principles putting customers’ needs first and never compromising on quality or freshness.
- To ensure the shop food range matches customer demand.
- To continually develop the team’s knowledge about the quality of our food and coffee.
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
- To ensure no Made to Sell (MTS) rejects are on display in our Langars.
Well-loved shop
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- To ensure the shop is clean, safe and the equipment well maintained at all times.
- To take corrective action immediately on issues that affect customers, the team or sales.
- To ensure the management team follow the Managing By Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through customers’ eyes.
- To ensure corrective training and coaching takes place to address any issues identified.
Shop profitability
- To drive sales and profit through the Big 4 (Forecasting, Rota, Ordering & Production).
- To accurately forecast for peak trading periods, events and seasonal changes throughout the year.
- To maximise labour efficiency through Bizimply considering my customers, team and business needs and ensuring that rotas are displayed at least 2 weeks in advance.
- To continuously analyse and review shop results, proactively reacting to any challenges or obstacles and creating a clear action plan to improve the business profitability.
- To analyse stock take results, taking control of any issues by following the 7 Steps of Unaccounted.
- To have full Profit & Loss accountability and to monitor operating costs so they are in line with the operational budget.
- To ensure Pret’s Financial Standards are followed at all times to minimise risk and ensure the safety of my team.
Growing sales
- To effectively benchmark against other high-performing shops to identify opportunities.
- To review Coffee Manning, Till Manning, Hot Food plan or any other relevant report to maximise opportunities to increase sales on each day part.
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales.
- To maximise and promote Marketplace opportunities.
DRIVE AND EMBED CHANGE
- To be the Ambassador of Change; effectively communicating with the team through daily team briefs, staff meetings, effective and planned 1:1s.
- Positively promote Pret, protecting our business integrity and escalating any causes of concern relating to this to Group / Ops Manager or press team as required.
- To actively follow up with the team with any new standard or initiative to ensure this is successfully implemented and embedded in the shop.
- To listen to and give constructive feedback and seek ideas from the team to encourage two-way communication in the shop.
- To build a network with other GMs to share best practice and keep abreast of competitors’ initiatives.
- To ensure my team is well informed of business changes and focus through regular staff meetings.
- To ensure my Key Roles attend Key Role meetings and actions are effectively followed through.
General Manager - Pret a Manger in Belfast employer: Carebrook Ireland
Carebrook Ireland is an exceptional employer that prioritises the well-being and development of its staff. With flexible hours, a supportive work culture, and clear growth paths, employees can thrive in their roles while enjoying benefits such as discounts and team bonuses. Join us in a dynamic environment where your contributions to food quality and safety are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Pret a Manger in Belfast
✨Get Involved in Industry Events
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✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Carebrook Ireland.
✨Showcase Your Leadership Skills
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We think you need these skills to ace General Manager - Pret a Manger in Belfast
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Carebrook Ireland.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Carebrook Ireland. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Carebrook Ireland
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Carebrook Ireland, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Carebrook Ireland, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Carebrook Ireland could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Carebrook Ireland as they’re likely seeking a candidate who can enhance their workplace culture.
