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- Tasks: Lead a vibrant team, ensuring amazing service and delicious food at Pret A Manger.
- Company: Join Carebrook, the passionate franchisee of Pret A Manger with a joyful culture.
- Benefits: Enjoy a supportive work environment, career growth, and a focus on team happiness.
- Why this job: Be part of a team that values joy, growth, and customer satisfaction every day.
- Qualifications: Experience in management and a passion for leading teams in a fast-paced environment.
- Other info: Opportunity to make a real impact while enjoying a fun and dynamic workplace.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, and there’s a positive atmosphere and a real team spirit. We stick to five principles to make everything work: we stay hungry, we care deeply, we share joy, we grow together and we welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.
DRIVE MY SUCCESSION
- To own Team Member recruitment and successful onboarding to ensure it meets business needs.
- To build a robust Family Tree through strategic succession planning ensuring Plan Bs are in place for each role.
- To drive Team Happiness by role modelling Pret’s Values and Behaviours and by bringing Joy of Pret and fun to my team and customers.
- To embrace the Thoughtful Leadership Principles (Being Kind, Honest and Generous).
- To ensure in-shop training, legal compliance training and graduations are carried out following the agreed standards and guidelines and at the right time.
- To minimise Turnover by following the Turnover Principles.
- To regularly complete 1:1s to review the team’s performance using Pret Behaviours, KPIs and SMART targets.
- To ensure the team’s wellbeing by promoting and nurturing a healthy work-life balance.
- Set meaningful actions from Pret’s Big Conversation and follow up.
DRIVE MY BUSINESS
Amazing service
- To ensure the team consistently delivers Amazing Customer Service by following the 6 Key Points of Service.
- To ensure the Speed of Service Principles are embedded in the shop and as a result we provide fast, friendly and efficient service consistently.
- To ensure the Coffee Calling System is effective, creates buzz and delivers the right drink to the right customer.
- To ensure centrally driven JOP events are well planned, executed and appropriately supported.
- To encourage customer loyalty by empowering the team to use Joy of Pret initiatives.
- To strive to achieve a perfect Mystery Shopper score every week by putting customers first and by coaching the team to see the shop through customers’ eyes.
Delicious food and drink
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- To ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- To ensure the management team understands and follows the Production Principles putting customers’ needs first and never compromising on quality or freshness.
- To ensure the shop food range matches customer demand.
- To continually develop the team’s knowledge about the quality of our food and coffee.
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
- To ensure no Made to Sell (MTS) rejects are on display in our Langars.
Well-loved shop
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- To ensure the shop is clean, safe and the equipment well maintained at all times.
- To take corrective action immediately on issues that affect customers, the team or sales.
- To ensure the management team follow the Managing By Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through customers’ eyes.
- To ensure corrective training and coaching takes place to address any issues identified.
Shop profitability
- To drive sales and profit through the Big 4 (Forecasting, Rota, Ordering & Production).
- To accurately forecast for peak trading periods, events and seasonal changes throughout the year.
- To maximise labour efficiency through Bizimply considering my customers, team and business needs and ensuring that rotas are displayed at least 2 weeks in advance.
- To continuously analyse and review shop results, proactively reacting to any challenges or obstacles and creating a clear action plan to improve the business profitability.
- To analyse stock take results, taking control of any issues by following the 7 Steps of Unaccounted.
- To have full Profit & Loss accountability and to monitor operating costs so they are in line with the operational budget.
- To ensure Pret’s Financial Standards are followed at all times to minimise risk and ensure the safety of my team.
Growing sales
- To effectively benchmark against other high-performing shops to identify opportunities.
- To review Coffee Manning, Till Manning, Hot Food plan or any other relevant report to maximise opportunities to increase sales on each day part.
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales.
- To maximise and promote Marketplace opportunities.
DRIVE AND EMBED CHANGE
- To be the Ambassador of Change; effectively communicating with the team through daily team briefs, staff meetings, effective and planned 1:1s.
- Positively promote Pret, protecting our business integrity and escalating any causes of concern relating to this to Group / Ops Manager or press team as required.
- To actively follow up with the team with any new standard or initiative to ensure this is successfully implemented and embedded in the shop.
- To listen to and give constructive feedback and seek ideas from the team to encourage two-way communication in the shop.
- To build a network with other GMs to share best practice and keep abreast of competitors’ initiatives.
- To ensure my team is well informed of business changes and focus through regular staff meetings.
- To ensure my Key Roles attend Key Role meetings and actions are effectively followed through.
General Manager - Pret a Manger in Belfast employer: Carebrook Ireland
Contact Detail:
Carebrook Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Pret a Manger in Belfast
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even pop into local Pret shops to chat with current staff. You never know who might have a lead on your dream General Manager role!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for Pret's values shine through. Talk about how you embody joy, teamwork, and customer service. Remember, they want someone who fits into their unique culture!
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle challenges related to team happiness, customer service, and shop profitability. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace General Manager - Pret a Manger in Belfast
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering amazing service and creating a joyful atmosphere at Pret. Share your experiences that align with our values!
Be Specific: Use specific examples from your past experiences to demonstrate how you've embodied our principles like staying hungry and sharing joy. This helps us see how you'd fit into our unique culture and contribute to the team spirit.
Tailor Your Application: Make sure to tailor your application to the General Manager role. Highlight your leadership skills and experience in driving team happiness and business success. We love seeing how you can grow together with us!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Pret family!
How to prepare for a job interview at Carebrook Ireland
✨Know the Culture
Before your interview, dive into Carebrook's unique culture. Understand their five principles: staying hungry, caring deeply, sharing joy, growing together, and welcoming everyone. This will help you align your answers with their values and show that you're a great fit for the team.
✨Showcase Your Leadership Style
As a General Manager, you'll need to embody Pret’s Thoughtful Leadership Principles. Prepare examples of how you've been kind, honest, and generous in past roles. Think about times when you’ve modelled these behaviours to drive team happiness and performance.
✨Demonstrate Customer Focus
Be ready to discuss how you ensure amazing customer service. Familiarise yourself with the 6 Key Points of Service and think of specific instances where you’ve improved customer experiences. Showing that you can see the shop through customers’ eyes will set you apart.
✨Prepare for Business Challenges
Understand the key metrics that drive profitability, like forecasting and stock management. Be prepared to discuss how you've tackled similar challenges in the past and how you would approach them at Pret. This shows you’re not just a people manager but also a savvy business leader.
