At a Glance
- Tasks: Lead a vibrant kitchen team, ensuring amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for its fresh food and friendly atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Great career progression and a chance to make a real impact.
- Why this job: Be part of a fun, dynamic environment where your leadership can shine.
- Qualifications: Experience in hospitality and a passion for great customer service.
The predicted salary is between 30000 - 40000 £ per year.
To support my GM in putting in place a robust Family Tree and Plan Bs for each role to ensure business needs are met.
To drive Team Happiness by role modelling Pret’s Values and Behaviours and by bringing Joy of Pret and fun to my team and customers.
To embrace the Thoughtful Leadership Principles (Being Kind, Honest and Generous).
To support in-house training, legal compliance training and graduations by ensuring that they are carried out following the agreed standards and guidelines and at the right time. This includes completing Journals and reviews accordingly.
To contribute to minimising turnover by following the Turnover Principles.
To regularly complete 1:1s to review the team’s performance using Pret Behaviours, KPIs and SMART targets.
To contribute to the team’s wellbeing by promoting and nurturing a healthy work-life balance.
To support my GM with following up meaningful actions from Pret’s Big Conversation.
DRIVE MY BUSINESS
Amazing service:
- To ensure the team consistently delivers Amazing Customer Service by following the 6 Key Points of Service.
- To ensure the Speed of Service Principles are embedded in the shop and as a result we provide fast, friendly and efficient service consistently.
- To ensure the Coffee Calling System is effective, creates buzz and delivers the right drink to the right customer.
- To ensure centrally driven Joy of Pret events are well planned, executed and appropriately supported.
- To encourage customer loyalty by empowering the team to use Joy of Pret initiatives.
- To strive to achieve a perfect customer service requirements by putting customers first and by coaching the team to see the shop through customers’ eyes.
Delicious food and drink:
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled.
- To ensure the team understand and follow the Production Principles putting the customers’ needs first and never compromising on quality or freshness.
- To ensure the shop food range matches customer demand.
- To continually develop the team’s knowledge about the quality of our food and coffee.
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
- To ensure no Made to Sell (MTS) rejects are on display in our Langars.
Well-loved shop:
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- To ensure the shop is clean, safe and the equipment well maintained at all times.
- To take corrective action immediately on issues that affect customers, the team or sales.
- To follow the Managing By Walking Around (MBWA) principles, proactively monitoring Pret standards and seeing the shop through customers’ eyes.
- To ensure corrective training and coaching takes place to address any issues identified.
Shop profitability:
- To drive sales and profit through the Big 4 (Forecasting, Rota, Ordering & Production).
- To contribute to labour efficiency considering customers, team and business needs.
- To continuously analyse and review shop results, proactively reacting to any challenges or obstacles and contributing to a clear action plan to improve business profitability.
- To analyse stock take results, taking control of any issues by following the 7 Steps of Unaccounted.
- To ensure Pret’s Financial standards are always followed to minimise risk and ensure the safety of my team.
Growing sales:
- To review the Coffee Manning, Till Manning, Hot Food plan or any other relevant report to maximise opportunities to increase sales on each day part.
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales.
- To promote Marketplace Opportunities.
DRIVE AND EMBED CHANGE
To be the promoter of change; effectively communicating with the team through daily team briefs, staff meetings, effective and planned 1:1s. This includes attendance at area meetings.
Positively promote Pret, protecting our business integrity and escalating any causes of concern relating to this to my GM.
To actively follow up with the team with any new standard or initiative to ensure this is successfully implemented and embedded in the shop.
To listen to and give constructive feedback and seek ideas from the team to encourage two-way communication in the shop.
To build a network with other AMs to share best practice and keep abreast of area initiatives.
To monitor my Key Roles’ attendance to Key Role meetings and actions are effectively followed through.
Assistant Manager - Kitchen - Pret a Manger in Belfast employer: Carebrook Ireland
At Pret A Manger, we pride ourselves on being an exceptional employer that fosters a vibrant and supportive work culture. As an Assistant Manager, you will have the opportunity to drive team happiness and customer satisfaction while benefiting from in-house training and career progression opportunities. Our commitment to employee wellbeing, coupled with our focus on delivering amazing service and delicious food, makes Pret a rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Kitchen - Pret a Manger in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Pret's values and behaviours. Show us how you embody those principles in your past experiences. It’s all about connecting with our vibe!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how you can drive team happiness and deliver amazing customer service – that’s what we’re all about!
✨Tip Number 3
Bring your A-game to the interview! Be ready to share specific examples of how you've contributed to team success and improved service. We love hearing about real-life experiences that align with our goals.
✨Tip Number 4
Don’t forget to ask questions! Show us you’re genuinely interested in the role by asking about team dynamics, training opportunities, and how you can contribute to the Joy of Pret. It’s a two-way street!
We think you need these skills to ace Assistant Manager - Kitchen - Pret a Manger in Belfast
Some tips for your application 🫡
Show Your Passion for Pret:When writing your application, let your love for Pret shine through! Share why you’re excited about the role and how you embody Pret’s values. We want to see your enthusiasm for bringing joy to our customers and team.
Be Specific About Your Experience:Tailor your application by highlighting relevant experiences that align with the Assistant Manager role. Use examples that demonstrate your ability to drive team happiness, deliver amazing service, and ensure food quality. We love a good story!
Keep It Clear and Concise:Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforwardness, so get to the point while showcasing your skills and experiences that make you a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at Carebrook Ireland
✨Know Your Pret Values
Before the interview, make sure you understand Pret's core values and behaviours. Think about how you can demonstrate these in your past experiences. Be ready to share specific examples of how you've embodied kindness, honesty, and generosity in your previous roles.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead a team effectively. Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight any experience with training or mentoring others, as well as how you've driven team happiness and performance.
✨Customer Service is Key
Pret prides itself on amazing customer service. Be prepared to talk about your approach to delivering excellent service and how you've handled challenging customer situations. Think of examples where you went above and beyond to ensure customer satisfaction.
✨Be Ready for Change
Change is a constant in the food service industry. Show that you're adaptable and open to new ideas. Discuss any experiences where you've successfully implemented changes or improvements in your previous roles, and how you communicated these changes to your team.
