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- Tasks: Solve real customer problems through hands-on technical work and debugging.
- Company: Carebit is a design-led healthcare tech company transforming medical software for over 1500 UK doctors.
- Benefits: Enjoy fully remote work, flexible hours, and a competitive salary up to £80k / $100k.
- Why this job: Make a real impact on healthcare while working in a calm, supportive, and autonomous culture.
- Qualifications: Strong experience with Ruby on Rails, React, TypeScript/JavaScript, PostgreSQL, and Linux.
- Other info: Join a bootstrapped, profitable team of 25 with direct involvement in product decisions.
The predicted salary is between 48000 - 64000 £ per year.
Senior Support Engineer About Carebit Carebit is a young, design-led healthcare technology company helping over 2,000 private doctors across the UK run their practices more effectively and efficiently, with our web and mobile platform, and hundreds of thousands of their patients. For too long, medical software has been clunky, user-hostile and complicated, and we are changing that. Several customers have independently described us as ‘the Apple of practice management software’. We are a bootstrapped, profitable and remote-first company of 25 people with 6 Full Stack Engineers including the company’s founder, Dominic. Having been remote from day one, we fully believe in its benefits. We do have a lovely office in London by the river for in-person collaboration when required, but this is not mandatory as we know some like in-person working and some prefer fully remote. About You We’re looking for a Senior Support Engineer who thrives on solving real customer problems through hands-on technical work. You’ll sit at the intersection of our support, engineering, and data migration teams – a true technical generalist who enjoys variety. This is a great fit for a strong Developer who wants to take full ownership of debugging, fixing, and enhancing real-world product issues that impact doctors and patients. You’ll work on: Investigating and resolving bugs or issues raised by our team of Customer Support Specialists. Making small-to-medium feature tweaks (e.g. modifying exports, adjusting logic). Writing Ruby scripts and jobs for post-migration data cleanup or updates. Collaborating with Developers and support staff to triage, prioritise, and resolve issues. Delivering small fixes to production regularly and reliably. What we are looking for: Strong experience with Ruby on Rails (Rails 7, Ruby 3.4). Proficiency with React, TypeScript / JavaScript, and PostgreSQL. Comfort working in a Linux-based environment (AWS ECS, command line). Great debugging and troubleshooting skills – you enjoy getting to the root of problems. Fluent, friendly communication – especially with non-technical users. A proactive, independent mindset – you get things done without handholding. You must be located within GMT / BST ±3 time zones and available during UK working hours (typically 9am – 5:30pm). Nice to have: Sysadmin experience. Experience supporting SaaS products or working closely with support teams. Why join Carebit Fully remote with flexible working, based around UK hours. Meaningful product used by thousands of doctors and patients every day. Calm, supportive, and highly autonomous culture. Direct involvement in product decisions and fixes that impact real people. Competitive salary
Senior Support Engineer employer: Carebit Health Limited
Contact Detail:
Carebit Health Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer
✨Tip Number 1
Familiarise yourself with Ruby on Rails, React, and PostgreSQL by working on personal projects or contributing to open-source. This hands-on experience will not only enhance your skills but also give you concrete examples to discuss during interviews.
✨Tip Number 2
Engage with the developer community through forums or social media platforms. Networking with other professionals can provide insights into the company culture at Carebit and may even lead to referrals.
✨Tip Number 3
Prepare for technical interviews by practising debugging and troubleshooting scenarios. Being able to demonstrate your problem-solving skills in real-time will set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by explaining complex technical concepts in simple terms. This is crucial for a role that involves interacting with non-technical users, so practice articulating your thoughts clearly.
We think you need these skills to ace Senior Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Ruby on Rails, React, TypeScript/JavaScript, and PostgreSQL. Emphasise any relevant projects or roles that showcase your debugging and troubleshooting skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for solving customer problems and your proactive mindset. Mention specific examples of how you've successfully resolved technical issues in the past.
Showcase Communication Skills: Since the role requires fluent communication with non-technical users, include examples in your application that demonstrate your ability to explain complex technical concepts in simple terms.
Highlight Remote Work Experience: If you have experience working remotely, mention it in your application. Discuss how you manage your time and collaborate with teams in a remote environment, as this aligns with Carebit's culture.
How to prepare for a job interview at Carebit Health Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with Ruby on Rails, React, and PostgreSQL during the interview. Be prepared to discuss specific projects where you've used these technologies, as well as any challenges you faced and how you overcame them.
✨Demonstrate Problem-Solving Abilities
Since the role involves debugging and resolving real-world issues, be ready to share examples of how you've tackled complex problems in the past. Consider preparing a few scenarios where you successfully identified and fixed bugs or improved processes.
✨Communicate Clearly and Effectively
Fluent communication is key, especially when dealing with non-technical users. Practice explaining technical concepts in simple terms, and be ready to demonstrate your ability to collaborate with both technical and non-technical team members.
✨Emphasise Your Proactive Mindset
Carebit values independence and initiative. Share instances where you've taken ownership of a project or task without needing constant guidance. This will show that you're a self-starter who can thrive in a remote work environment.