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For Companies At a Glance
- Tasks: Solve real customer problems through hands-on technical work and enhance product features.
- Company: Join Carebit, a design-led healthcare tech company transforming medical software.
- Benefits: Enjoy fully remote work, flexible hours, and a competitive salary.
- Why this job: Make a real impact on healthcare by improving software used by thousands.
- Qualifications: Strong Ruby on Rails experience and excellent debugging skills required.
- Other info: Be part of a calm, supportive culture with direct involvement in product decisions.
The predicted salary is between 40000 - 50000 £ per year.
About Carebit
Carebit is a young, design-led healthcare technology company helping over 2,000 private doctors across the UK run their practices more effectively and efficiently, with our web and mobile platform, and hundreds of thousands of their patients. For too long, medical software has been clunky, user-hostile and complicated, and we are changing that.
About You
We’re looking for a Senior Support Engineer who thrives on solving real customer problems through hands-on technical work. You’ll sit at the intersection of our support, engineering, and data migration teams - a true technical generalist who enjoys variety. This is a great fit for a strong Developer who wants to take full ownership of debugging, fixing, and enhancing real-world product issues that impact doctors and patients.
You’ll work on:
- Investigating and resolving bugs or issues raised by our team of Customer Support Specialists.
- Making small-to-medium feature tweaks (e.g. modifying exports, adjusting logic).
- Writing Ruby scripts and jobs for post-migration data cleanup or updates.
- Collaborating with Developers and support staff to triage, prioritise, and resolve issues.
- Delivering small fixes to production regularly and reliably.
What we are looking for:
- Strong experience with Ruby on Rails (Rails 7, Ruby 3.4).
- Proficiency with React, TypeScript / JavaScript, and PostgreSQL.
- Comfort working in a Linux-based environment (AWS ECS, command line).
- Great debugging and troubleshooting skills - you enjoy getting to the root of problems.
- Fluent, friendly communication especially with non-technical users.
- A proactive, independent mindset - you get things done without handholding.
- You must be located within GMT / BST 3 time zones and available during UK working hours (typically 9am - 5:30pm).
Nice to have:
- Sysadmin experience.
- Experience supporting SaaS products or working closely with support teams.
Why join Carebit
- Fully remote with flexible working, based around UK hours.
- Meaningful product used by thousands of doctors and patients every day.
- Calm, supportive, and highly autonomous culture.
- Direct involvement in product decisions and fixes that impact real people.
- Competitive salary.
Senior Support Engineer in City of London employer: Carebit Health Limited
Contact Detail:
Carebit Health Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer in City of London
✨Tip Number 1
Get to know the company inside out! Research Carebit's products and values so you can speak confidently about how you can contribute. This shows you're genuinely interested and helps you stand out in interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for technical challenges! Brush up on your Ruby on Rails skills and be ready to tackle some coding problems during interviews. Practice makes perfect, and it’ll show you’re serious about the role.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you note expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Senior Support Engineer in City of London
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience with Ruby on Rails, React, and PostgreSQL in your application. We want to see how your skills align with the role, so don’t hold back on showcasing your technical prowess!
Be Personable: Since you'll be communicating with non-technical users, it’s important to demonstrate your friendly communication style. Use clear language and maybe even a touch of personality in your written application to show us you can connect with our customers.
Tailor Your Application: Take the time to customise your application for this specific role. Mention how your past experiences relate to the responsibilities listed in the job description. We love seeing candidates who take the extra step to make their application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Carebit Health Limited
✨Know Your Tech Inside Out
Make sure you brush up on your Ruby on Rails, React, and PostgreSQL skills. Be ready to discuss specific projects where you've used these technologies, as well as any challenges you faced and how you overcame them.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've debugged and resolved issues in the past. Carebit is looking for someone who thrives on solving real customer problems, so be ready to demonstrate your troubleshooting process and thought patterns.
✨Communicate Like a Pro
Since you'll be working with non-technical users, practice explaining complex technical concepts in simple terms. Think about how you can convey your ideas clearly and effectively during the interview.
✨Embrace the Culture
Research Carebit's culture and values. Be prepared to discuss how your proactive mindset and independent work style align with their calm and supportive environment. Show that you're not just a fit for the role, but for the team too!