Patient Safety Lead in London

Canary Wharf, SouthEast E14, United Kingdom

Full-time Permanent Mid-level Senior

Posted 29 Oct 2026

Reports to: Associate Director of Quality

Ideal Start: ASAP

Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare

At CARE ADHD, we're revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our 'fail fast' ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation.

The Patient Safety Lead provides senior leadership to shape the processes and culture that keep people using Care ADHD services safe. The postholder embeds systems thinking, human factors and Just Culture principles into everyday practice and incident response, so that learning is maximised and blame is minimised. Working with clinical, operational and quality improvement colleagues, the role turns insights from incidents, feedback and data into practical changes in pathways, protocols and team behaviours. The Patient Safety Lead champions a proactive safety culture where staff, patients and partners jointly design and sustain safer ways of working across the service.

What You’ll Be Doing:

• Key Responsibilities
• Lead the development, delivery and regular review of the Care ADHD patient safety strategy.
• Champion systems thinking, human factors and Just Culture, supporting leaders and teams to apply these principles in daily work and decision‑making.
• Promote psychological safety so staff feel confident to speak up, report concerns and participate in learning.
• Design, oversee and continually improve processes for identifying, reporting, triaging and responding to safety incidents, near misses and risks.
• Ensure incident reviews are fair, timely and focused on system factors, with clear, actionable recommendations.
• Maintain strong links between frontline teams and governance forums, providing clear assurance and escalation routes on patient safety.
• Coordinate how the organisation learns from incidents, complaints, feedback and audit findings, ensuring themes are identified and acted upon.
• Work with data and quality teams to build simple, meaningful measures and dashboards that help services understand safety performance.
• Facilitate learning events, safety huddles and other forums that share insights and practical learning across teams and locations.
• Translate safety insights into targeted improvement priorities, working with QI leads and clinical teams to design and implement safer processes and pathways.
• Support teams to test, refine and embed safer ways of working, ensuring changes are realistic, owned by staff and sustained over time.
• Ensure safety considerations are built into new service developments, digital tools and changes to the Care ADHD model of care.
• Involve people with lived experience, families, carers and staff in understanding risks and co‑designing solutions.
• Work with communication and engagement colleagues to share safety messages, celebrate improvements and close the feedback loop with those who raise concerns.
• Build productive relationships with external partners, commissioners and regulators on matters relating to safety.
• Provide specialist support and advice on safeguarding concerns, working closely with designated safeguarding leads.
• Ensure strong interfaces between safeguarding and patient safety processes so risks are recognised, escalated and managed appropriately.

To thrive in this role you’ll need:

• Significant experience in patient safety, clinical governance or a related leadership role in health or care services.
• Strong understanding of systems thinking, human factors and Just Culture, with experience of applying these to real‑world safety challenges.
• Demonstrable experience of leading incident management, learning processes and safety‑related change.
• Ability to interpret qualitative and quantitative information and translate it into clear priorities and actions.
• Excellent communication, facilitation and influencing skills, with credibility across clinical, operational and corporate teams.
• Good working knowledge of safeguarding frameworks and responsibilities.
• Experience in mental health, neurodevelopmental services or ADHD pathways.
• Formal training in patient safety, human factors, investigation or quality improvement.
• Experience of working across organisational boundaries to improve safety at system or pathway level.

Values and Behaviours

The postholder will:

• Model openness, fairness and respect, treating errors and concerns as opportunities for learning.
• Demonstrate a strong commitment to person‑centred, trauma‑informed and equitable care.
• Actively involve people with lived experience and staff in shaping a resilient, learning‑focused safety culture.

What We Value

Care is at the heart of who we are - in how we support patients, and in how we treat each other as colleagues. We believe the way we show up for each other is just as important as what we do. Skills matter, but it’s our mindset, behaviours and willingness to learn, adapt and improve that protect the supportive culture we’ve built, and help us thrive together. We value:

• Kindness - treating colleagues, partners, and everyone we support, with respect and care.
• Transparency - being open and honest so that trust can grow.
• Reflection - pausing to learn from experience and improve together.
• Growth mindset - always welcoming feedback and challenges as opportunities to develop.
• Accountability - taking ownership of our actions and outcomes, not to assign blame, but to learn, adapt, improve, and move forward.
• Solution-seeking - focusing on constructive ways forward, even when things are tough.
• Collaboration - sharing ideas, supporting one another, and celebrating collective success.

What You Can Expect from Us

• Work hybrid in our Canary Wharf office (2-3 days in office p/w)
• 33 days holiday (including UK public holidays)
• Team get-togethers
• A paid day off on your birthday
• Office equipment when you join
• Pension contribution
• Be part of one of the UK’s most ambitious HealthTech start-ups

We aim to make our hiring process as streamlined as possible.

Apply with Confidence

Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply!

At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.

Company Overview

Care that thinks differently. Noodle (formerly Care ADHD) delivers consultant psychiatrist-led care for different minds – helping those with ADHD and autism be at their best.