At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for users across multiple sites.
- Company: Join a dynamic team in Falkirk with a supportive and friendly culture.
- Benefits: Enjoy a competitive salary, health cash plan, and hybrid working after training.
- Other info: Opportunities for growth and development in a collaborative setting.
- Why this job: Make a real impact in IT while growing your skills in a fast-paced environment.
- Qualifications: 2 years of IT support experience and strong communication skills required.
The predicted salary is between 31000 - 43400 £ per year.
Location(s) Falkirk/Work from home (hybrid) Salary £31,000 per annum with competitive benefits and annual leave
Summary
Join a dynamic team and make a real impact! Are you passionate about IT and eager to deliver outstanding technical support? We’re looking for an enthusiastic IT Support Analyst to join our Falkirk office, supporting users across multiple sites. This is a fantastic opportunity to work in a fast‑paced, collaborative environment with hybrid working available after training.
Key Responsibilities
- Provide professional, courteous, and rapid responses to user enquiries (remote and on‑site)
- Own technical issues from investigation through to resolution
- Log, track, and resolve tickets in our service desk system
- Collaborate with IT colleagues to improve processes and share knowledge
- Administer and support Microsoft 365 services (Exchange Online, OneDrive, Teams, SharePoint)
- Manage user accounts in Active Directory and Microsoft 365
- Deploy, configure, and maintain PCs, laptops, and peripherals
- Trouble‑shoot operating systems, software, and applications
- Support company telephony systems (cloud platforms like 8x8) and mobile devices (MDM)
- Provide LAN/WAN infrastructure support and basic server administration
- Configure and troubleshoot remote Wi‑Fi networks
- Liaise with external vendors and place orders with suppliers
- Travel to other office locations as needed (valid UK driving licence required)
Qualifications
- Minimum 2 years’ IT support experience in a busy, multitasking environment
- Broad technical exposure: Microsoft 365, Active Directory, LAN/WAN, telephony, server fundamentals
- Competent in installing and troubleshooting Microsoft Operating Systems
- Experience with HP and Dell hardware
- Mobile device support (ideally Intune)
- Telecoms issue resolution (cloud telephony, mobiles, landlines)
- Backup and restore procedures
- Printer support and troubleshooting
- Excellent communication skills, comfortable supporting non‑technical users
- Cybersecurity experience (Microsoft 365)
- Knowledge of Microsoft Power Platform
- Exposure to AI tools or technologies
- Experience with cloud telephony platforms (8x8)
- Hyper‑V environments
Benefits
- Competitive salary and benefits, including annual leave, group term life assurance, health cash plan and enhance family friendly leave policies.
- Hybrid working (2 days offsite after training)
- Opportunities for growth and development
- Supportive, friendly team culture
- Commitment to safeguarding and high standards of care
Call to Action
Ready to take the next step in your IT career? Apply now on Indeed!
IT Support Analyst – Falkirk (Hybrid Working) employer: Care Visions Residential
Join a forward-thinking company in Falkirk that values its employees and fosters a supportive, collaborative work culture. With competitive benefits, opportunities for professional growth, and the flexibility of hybrid working, this role as an IT Support Analyst offers a chance to make a meaningful impact while enjoying a balanced work-life environment. Be part of a dynamic team dedicated to delivering exceptional technical support and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst – Falkirk (Hybrid Working)
✨Tip Number 1
Network like a pro! Reach out to current employees at the company or in similar roles on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We should be ready to showcase our problem-solving skills and technical knowledge, especially around Microsoft 365 and Active Directory.
✨Tip Number 3
Show off our soft skills! Being able to communicate effectively with non-technical users is key. Let’s practice explaining complex tech concepts in simple terms to demonstrate our customer service prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight how we fit the role perfectly.
We think you need these skills to ace IT Support Analyst – Falkirk (Hybrid Working)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Analyst role. Highlight your technical expertise, especially with Microsoft 365 and Active Directory, to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support. Share specific examples of how you've resolved technical issues in the past and how you can contribute to our dynamic team.
Showcase Your Communication Skills:Since you'll be supporting non-technical users, it’s crucial to demonstrate your ability to communicate clearly. Use straightforward language in your application to show us you can make tech talk easy for everyone!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Care Visions Residential
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and the other technologies mentioned in the job description. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any specific challenges you've faced.
✨Show Off Your Communication Skills
Since you'll be supporting non-technical users, it's crucial to demonstrate your ability to explain complex concepts in simple terms. Prepare examples of how you've successfully communicated with users in the past, especially when resolving technical issues.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific technical issues or user enquiries. Think through common scenarios you might encounter in this role and prepare your responses. This will show that you're proactive and ready to tackle challenges head-on.
✨Emphasise Team Collaboration
This role involves working closely with IT colleagues and external vendors. Be prepared to discuss your experience in collaborative environments and how you've contributed to improving processes or sharing knowledge within a team.
