Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive sales and support care home occupancy while building community relationships.
- Company: Join Care UK, an award-winning private care company with over 150 homes.
- Benefits: Competitive salary, comprehensive benefits, and a chance to make a real impact.
- Why this job: Shape the future of care and work in a supportive, dynamic environment.
- Qualifications: Self-motivated, organised, and passionate about customer service.
- Other info: Collaborate with a diverse team and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We have an exciting new role for a Customer Sales Manager based at Elderflower Grange care home in Erdington. As an experienced sales and business development professional who thrives on meeting revenue targets you will relish the opportunity to help shape the future of care. Care UK is an award-winning private care company with over 150 care homes across the United Kingdom. We are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of homes and a diverse range of support functions, we\\\’re on a mission to find exceptional talent to join us on our journey.
The role: The role of Customer Sales Manager is to drive sales and support the care home to achieve its sales targets, with a primary focus on self-funded customers. The Customer Sales Manager will work flexibly to meet business needs, and this will entail working some evenings and weekends to provide an exceptional customer experience for each sales enquiry.
Responsibilities
- Achieve set targets for resident occupancy, associated self-pay mix and average weekly fee.
- Promote the care home via strong community relationships and drive enquiries through events, sponsorship, and PR.
- Effectively communicate accurate information to prospective clients regarding the facilities, care expertise, service, and prices.
- Understand and monitor the competitor landscape to ensure the homes maintain their competitive advantage and identify gaps in the local market.
- Identify potential business and marketing opportunities within the local catchment area.
- Work closely with the Home Manager and Head of Departments.
- Ensure all daily, weekly, and monthly required reports are completed accurately and on time.
What We\’re Looking For / Qualifications
- Self-motivated, flexible, and enthusiastic.
- Works collaboratively with others always sharing ideas and information.
- Highly organised, ability to keep track and progress multiple priorities at any one time.
- A customer service mindset.
Benefits / Why Join Care UK
- Be part of a dynamic and growing organisation dedicated to providing outstanding care.
- Collaborate with a diverse and talented team in a supportive and inclusive environment.
- Enjoy a competitive salary and comprehensive benefits package.
- Make a meaningful impact on the lives of residents and contribute to the success of our care homes.
We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone; let us fulfil yours. If you\\\’re ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!
#J-18808-Ljbffr
Customer Relations Manager employer: Care UK PLC
Contact Detail:
Care UK PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the care industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to current employees at Care UK. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for customer relations and care shine through. Share stories of how you've made a difference in previous roles – it’s all about making that personal connection.
✨Tip Number 3
Research is key! Know the ins and outs of Care UK and its values. Understand their mission and how you can contribute to their goals. This will not only help you in interviews but also show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from us. Don’t miss out on the chance to join an amazing team!
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relations Manager role. Highlight your sales experience and how it aligns with our values of Caring, Passionate, and Teamwork. We want to see how you can contribute to our mission!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've met or exceeded sales targets in the past. This will help us see the impact you could have at Elderflower Grange.
Be Personable: Remember, we’re looking for someone who can connect with our community. Use a friendly tone in your application to reflect your customer service mindset. Show us that you’re not just about numbers but also about building relationships!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Care UK PLC
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Care UK's values and mission. Familiarise yourself with their services and how they stand out in the care industry. This will help you demonstrate your genuine interest and align your answers with their goals.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully driven sales or improved customer relations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service mindset. Think of scenarios where you had to handle difficult customers or meet tight deadlines, and be ready to explain how you navigated those situations effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the role, team dynamics, or future projects at Care UK. This shows your enthusiasm for the position and helps you gauge if the company culture is the right fit for you.
