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- Tasks: Manage compliments and complaints, ensuring excellent customer service and empathy.
- Company: Join Care UK, an award-winning private care company with over 160 homes.
- Benefits: Competitive salary, comprehensive benefits, and a supportive work environment.
- Why this job: Make a meaningful impact on residents' lives while growing your career.
- Qualifications: Helpdesk experience and ability to thrive in a fast-paced setting.
- Other info: Be part of a diverse team dedicated to outstanding care.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a Compliments and Complaints Administrator who can provide a professional, empathetic and understanding service to key customers within our homes and ready to take the lead in shaping the future of care? Care UK is an awarding winning private care company with over 160 care homes across the United Kingdom.
At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we\’re on a mission to find exceptional talent to join us on our journey.
The role:
The Compliments and Complaints Administrator are responsible for facilitating a complaint through the complaints process, by liaising with the complainant and the complaint investigator.
Key Responsibilities:
- Empathy skills
- Delivering excellent customer service
- Adhering to agreed Service Level Agreements and Key Performance Indicators
- Building great relationships
- Handling large volumes of calls and emails
- Ability to use multiple systems simultaneously
- Ability to adapt to suit the audience
What We\’re Looking For:
- Helpdesk experience
- A decisive approach to situations
- Able to work in a fast-paced environment
Why Join Care UK?
- Be part of a dynamic and growing organisation dedicated to providing outstanding care.
- Collaborate with a diverse and talented team in a supportive and inclusive environment.
- Enjoy a competitive salary and comprehensive benefits package.
- Make a meaningful impact on the lives of residents and contribute to the success of our care homes.
We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you\’re ready to take your career to the next level and be a part of something extraordinary, we want to hear from you!
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Compliments and Complaints Coordinator employer: Care UK PLC
Contact Detail:
Care UK PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliments and Complaints Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the care industry, especially those who work at Care UK. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and complaints handling. We all know that being empathetic is key, so think of examples where you've shown this in your past roles.
✨Tip Number 3
Showcase your adaptability! In a fast-paced environment like Care UK, being able to switch gears quickly is crucial. Be ready to discuss how you've handled changing situations in previous jobs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our amazing team at Care UK.
We think you need these skills to ace Compliments and Complaints Coordinator
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your empathy skills. We want to see how you can connect with customers and understand their needs, especially when it comes to handling compliments and complaints.
Tailor Your Experience: When detailing your experience, focus on your helpdesk background and any relevant customer service roles. We’re looking for someone who can adapt to different situations, so give us examples that showcase your versatility.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications. Remember, we’re sifting through lots of applications, so make yours stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at Care UK PLC
✨Show Your Empathy
As a Compliments and Complaints Coordinator, empathy is key. Prepare examples of how you've handled difficult situations with understanding and care. This will demonstrate your ability to connect with customers and show that you truly value their feelings.
✨Know the Company Values
Familiarise yourself with Care UK's values: Caring, Passionate, and Teamwork. During the interview, weave these values into your responses. Show how your personal values align with theirs, and how you can contribute to their mission of providing exceptional care.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to manage complaints or provide excellent customer service. Structure your answers using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process.
✨Demonstrate Your Multi-Tasking Skills
Since the role involves handling large volumes of calls and emails, be ready to discuss how you manage multiple tasks simultaneously. Share specific tools or techniques you use to stay organised and efficient, which will highlight your ability to thrive in a fast-paced environment.
